Student Accommodation Sales Coordinator
Newcastle
c £17.00 per hour
Full-Time | Temporary Role
Site-Based
Monday to Friday
⚡ Immediate Start Available
We are seeking an enthusiastic and customer-focused Student Accommodation Sales Coordinator to join a leading student accommodation provider in Newcastle. This fast-paced role combines sales, customer service, lettings, and administration , making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy.
Key Responsibilities Customer Service & Resident Support
Newcastle
c £17.00 per hour
Full-Time | Temporary Role
Site-Based
Monday to Friday
⚡ Immediate Start Available
We are seeking an enthusiastic and customer-focused Student Accommodation Sales Coordinator to join a leading student accommodation provider in Newcastle. This fast-paced role combines sales, customer service, lettings, and administration , making it ideal for someone who thrives on building relationships, delivering exceptional service, and driving occupancy.
Key Responsibilities Customer Service & Resident Support
- Be the first point of contact for students, providing a warm and professional welcome.
- Build strong relationships with residents and create a positive student experience.
- Respond promptly to enquiries via email, telephone, and face-to-face interactions.
- Resolve resident queries and complaints efficiently, escalating where necessary.
- Keep students informed through regular communications and updates.
- Support students by directing them to appropriate wellbeing and support services.
- Provide regular updates and reporting to management.
- Manage the student journey from initial enquiry through to move-in.
- Arrange and conduct accommodation viewings, showcasing rooms, facilities, and amenities.
- Convert enquiries into bookings through excellent customer engagement.
- Follow up sales leads and maintain a proactive approach to occupancy levels.
- Respond to accommodation enquiries quickly and professionally.
- Maintain accurate records of enquiries, viewings, bookings, and customer interactions.
- Assist with marketing initiatives, student events, and occupancy campaigns.
- Prepare tenancy agreements and move-in documentation for new residents.
- Manage incoming calls, emails, correspondence, and general office administration.
- Liaise with contractors, suppliers, and external stakeholders.
- Support site performance targets, including occupancy and customer satisfaction.
- Ensure reception, communal areas, show flats, and vacant rooms are presented to a high standard.
- Assist with tenancy administration and debt management processes.
- Carry out routine property inspections and identify maintenance requirements.
- Log and coordinate maintenance requests, ensuring they are actioned within agreed timescales.
- Facilitate contractor access and monitor works completed on site.
- Support compliance with health and safety standards and site procedures.
- Report maintenance, operational, and safety concerns promptly.
- Previous experience within property, residential lettings, hospitality, student accommodation, or a similar customer-facing environment.
- Strong customer service, sales, and administrative skills.
- Experience arranging and conducting property viewings or customer tours.
- Excellent communication and relationship-building abilities.
- Highly organised with the ability to manage multiple priorities.
- Proactive, self-motivated, and solutions-focused.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced environment with minimal supervision.
- Experience within Purpose-Built Student Accommodation (PBSA).
- Knowledge of student lettings, residential lettings, or tenancy management processes.
Vacancy posted 5 days ago
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