Membership Engagement Administrator
2 x Part Time Positions Available
£12.74 – £13.16 per hour – approx. 18 hours a week
Based at our HQ in Leicester LE3 1UT
Up to 42 days annual leave (pro rata), life insurance and sick pay
Enrolment in health cash back plan to cover every day healthcare needs
Free access to virtual GP, Health and Stress support plus gym discount
Cycle to work scheme / close to park and ride at Leicester Forest East
Subsidised short breaks at selected RAFA Accommodation
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
We are a multi-skilled team with a clear goal in providing a first-class experience to all customers. The Membership Engagement Administrator role is diverse; you will engage with members and key branch officials on a daily basis, as well as supporting our marketing team with the successful delivery of member campaigns. As a team, we provide administration support to annual and area conferences as well as ceremonial events such as Battle of Britain Service (Westminster Abbey), Remembrance (Westminster Abbey and Cenotaph) and funeral arrangements for veterans.
About you
You may not have experience of working within a charity or membership organisation, but you will be passionate about our cause and all that we bring to support the RAF community. You will have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal. You will be able to use your customer service skills to ensure every customer who engages with the Association receives a first-class experience. You will have an eye for detail and be able to demonstrate your ability to manage financial transactions and data. You will be a team player, who shows empathy when communicating with internal and external customers.
A full role profile is available to download on our website
Want to join us?
Applications with cover letters stand a higher chance of shortlisting for interview so please do tell us how your skills match the role. When you are happy with your CV and cover letter, please send to ***email_hidden***.
Closing date 8am Monday 15 June
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.
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