Business Admin Apprentice

Summary

You will support the day-to-day operations of United Centre of Excellence (UCE), assisting with admin, learner communications, invoicing, reporting and coordination with training providers and End-Point Assessors. This role provides an excellent opportunity to develop valuable business and administrative skills in a professional environment.

Wage

£18,000 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am to 5pm.

37 hours 30 minutes a week

Start date

Monday 6 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day-to-Day operations of United Centre of Excellence:

• Using platforms such as Monday.com and SharePoint to co-ordinate with IEPA (Independent End-Point Assessors).
• Speaking directly with our Independent Training Provider to notify them of the status of the learner's going through assessment.
• Working alongside the Operations and Digital Marketing Manager to develop new content required for UCE such as Resources, Assessment Guides and Gateway documentation.
• Invoicing and Admin – Sending Invoices to the training provider and updating Xero
• Payroll admin for all IEPA (Independent End-Point Assessors)
• Using Power BI or Excel to execute monthly reports to report directly to me

Where you'll work

3 Centro Place
Pride Park
Derby
DE24 8RF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EMA TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

If successful in being offered this position, you will be enroled onto the Business Administrator level 3 apprenticeship programme.

Your training will be provided by EMA Training through online sessions, and you will cover the modules below:

• Business Fundamentals
• Communications and Stakeholder Engagement
• Operations and Document Management
• IT Systems and Digital Competency
• Planning, Prioritisation and Project Support
• Decision-Making and Process Improvement
• Professionalism and Personal Development

Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion. 

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience