Apprentice Service Delivery Driver

Summary

Are you looking to kickstart a career in professional driving and logistics with a forward thinking, environmentally responsible company? This structured 12-month apprenticeship is designed to provide hands on experience, valuable industry insight, and formal driver training- setting you up for long-term success in the logistics sector.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Training course

Urban driver (level 2)

Hours

Monday to Friday Shifts to be confirmed

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Gaining exposure to Transport, Customer Service, and Operations during your first 6 months
• Attending regular training sessions covering professional driving standards, vehicle safety, fuel efficiency, incident management, safe loading, and customer service
• Spending 1 week per month shadowing an experienced driver to build practical knowledge
• Beginning Category C driver training and DVSA testing at the 6-month mark
• Driving under supervision as a Trainee Driver from months 7–12, applying safe and compliant practices
• Participating in ongoing mentoring, development reviews, and assessments throughout your apprenticeship
• Handling the collection and exchange of 240-litre wheelie bins containing food and catering waste, including loading and unloading at customer sites
• Performing daily vehicle checks, maintaining cleanliness and safety standards
• Accurately completing all required documentation and using PDAs for route logging and service tracking
• Acting as a professional ambassador for ReFood, ensuring excellent service to our clients

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Choats Road, Dagenham, RM9 6LF
• Ings Road, Bentley, Doncaster, South Yorkshire, DN5 9TL
• Desoto Road, West Bank Dock Estate, Widnes, WA8 0PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NATIONAL LOGISTICS ACADEMY LTD

Training course

Urban driver (level 2)

What you'll learn

Course contents

• Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
• Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
• Monitor the vehicle for defects.
• Co-ordinate own work with others to meet business priorities.
• Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
• Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
• Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
• Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
• Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
• Use on-board electronic systems in line with operating procedures.
• Respond and adapt to urban driving incidents, accidents roadworks and hazards.
• Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
• Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
• Manage relationships that enable successful urban delivery, collection and on-site contracts.
• Adapt communication style to meet the needs of the audience.
• Utilise available IT systems to manage data relating to the delivery/collection contract.
• Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
• Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
• Adjust the services provided in response to customer requirements, within the limits of own role.
• Comply with relevant legislation and regulation, both when driving and on site
• Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
• Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
• Monitor the vehicle for defects.
• Co-ordinate own work with others to meet business priorities.
• Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
• Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
• Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
• Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
• Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
• Use on-board electronic systems in line with operating procedures.
• Respond and adapt to urban driving incidents, accidents roadworks and hazards.
• Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
• Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
• Manage relationships that enable successful urban delivery, collection and on-site contracts.
• Adapt communication style to meet the needs of the audience.
• Utilise available IT systems to manage data relating to the delivery/collection contract.
• Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
• Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
• Adjust the services provided in response to customer requirements, within the limits of own role.
• Comply with relevant legislation and regulation, both when driving and on site

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Team working

Other requirements

• A full, clean Category B (car) driving licence
• Functional Skills in English and Maths (minimum Entry Level 3.5)
• A good understanding or awareness of road safety and regulations
• Willingness to learn and develop knowledge in professional driving, vehicle operation, and logistics
• A responsible attitude towards accurate documentation and compliance
• A smart, professional appearance (uniform provided) and strong interpersonal skills
• The ability to pass a Disclosure and Barring Service (DBS) check
• Commitment to working 40 hours per week in accordance with EU Drivers’ Hours and Working Time Directive