Hospitality Supervisor

Lead the service. Support the team. Create exceptional experiences.

Are you passionate about hospitality, brilliant customer service and making sure every detail is right?

We’re looking for a Hospitality Supervisor to join our team in London and take a hands-on lead in delivering outstanding hospitality experiences for our clients, guests and customers.

This is a role for someone who enjoys being at the heart of the action. You’ll lead from the front, support and develop your team, build strong client relationships and make sure every event runs smoothly - from the first coffee of the morning to the final guest leaving the room.

What you'll be doing

As Hospitality Supervisor, you'll be responsible for coordinating and delivering hospitality across meetings, events and day-to-day service.

• Lead and support the hospitality team to deliver a professional, friendly and consistently high-quality service.
• Be a visible, hands-on presence during events, stepping in wherever you're needed.
• Act as a key point of contact for clients, customers and guests, responding to requests quickly and professionally.
• Help create memorable customer experiences by understanding what people need and anticipating their expectations.
• Oversee meeting room setups, ensuring everything is prepared to the required standard, including crockery, utensils, refreshments and service equipment.
• Manage hospitality bookings and ensure booking systems are kept accurate and up to date.
• Work closely with the Head Chef and management team on menus, event requirements and new ideas.
• Monitor food quality, presentation, hygiene and service standards across hospitality and events.
• Ensure kitchens and hospitality areas are well stocked and ready for service.
• Monitor costs, stock and recharges, identifying and correcting errors promptly.
• Support stock takes and ensure company processes are followed.
• Make sure all health, safety, food hygiene, allergen and HACCP standards are consistently followed.
• Report equipment faults, maintenance issues and any health and safety concerns promptly.
• Support the induction and training of new and casual team members.
• Coach colleagues, provide constructive feedback and help the team continuously improve.
• Organise cover during busy periods or absences and help maintain smooth day-to-day operations.
• Build positive working relationships with colleagues across different departments.
• Identify opportunities to improve the hospitality offer, service standards and customer experience.

Customer service is at the heart of this role

Great hospitality is about much more than serving food and drinks. It’s about how you make people feel.

You'll be expected to build positive relationships with clients and customers, listen carefully to feedback and take ownership when something isn't quite right.

Whether you're welcoming a VIP guest, responding to a last-minute client request or helping a new team member understand the service standards, you'll lead by example and demonstrate what excellent hospitality looks like.

What we're looking for

We're looking for someone who is:

• Experienced in hospitality, catering, events or a similar customer-facing environment.
• Confident supervising and supporting a team.
• Passionate about customer service and creating great guest experiences.
• Friendly, professional and approachable.
• Organised, proactive and able to stay calm when things get busy.
• Comfortable communicating with clients, customers, chefs, managers and colleagues.
• A natural team player who is happy to get involved and lead from the front.
• Detail-oriented, with high standards for food, presentation, cleanliness and service.
• Confident handling customer feedback and resolving issues professionally.
• Keen to coach, develop and bring the best out of other team members.
• Committed to continuous improvement and finding better ways of working.

Essential experience

• Previous experience supervising a hospitality, catering or service team.
• Strong people and communication skills.
• A genuine passion for food, hospitality and customer service.
• Ability to work within company procedures and health, hygiene and safety standards.
• Food Hygiene certification or willingness to complete the required training.

Why join us?

This is an opportunity to take a genuine leadership role within a busy London hospitality environment, working alongside an experienced management and culinary team.

You'll have the opportunity to develop your leadership skills, coach others, work closely with clients and contribute ideas that improve the hospitality experience.

If you're someone who takes pride in exceptional service, enjoys working with people and wants to make a real difference every day, we'd love to hear from you.

Ready to take the lead? now and bring your hospitality experience to the team.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.