ICT Technician

ICT Technician | Full time | 35 hours

Full Time Salary: £30,496-£32,743

Hours: 35 hours per week | Monday – Friday

Location: National Museum of Scotland, Edinburgh | Hybrid / Fully On-Site

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our ICT Department.

Benefits of joining us as our ICT Technician include:

* Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme

* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays.

* Free access to national (and international) museums and exhibitions

* A range of wellbeing benefits including Employee Assistance Programme 24/7

* Access to all the above and more from day one of employment.

About the ICT Technician role:

As an ICT Technician you will provide centralised ICT Technical Support to all users within National Museums Scotland, ensuring that all actions relating to ICT support are recorded, controlled, and managed to agreed standards. You will deliver 1st and 2nd line support across a wide range of systems and services, working with colleagues, external suppliers, and service users to maintain reliable, secure, and accessible technology across multiple sites. The role requires a strong focus on problem solving, service reliability, and excellent customer service. You will support high system uptime and deliver a consistent, high‑quality user experience for both colleagues and visitors.

As an ICT Technician at National Museums Scotland you will:

* Provide 1st and 2nd line ICT support across the organisation’s estate, covering availability, recovery, access control, security, operating systems, cloud services, and general hardware and software.

* Deliver direct support for core systems and equipment, including desktop PCs, laptops, software, printers, telephony, cloud platforms, and loan devices.

* Maintain accurate records within the Service Desk system, updating all incidents, faults, and requests to ensure clear tracking and service history.

* Contribute to service continuity and team operations through participation in a weekend on-call rota with ICT colleagues.

Skills and experience we’re looking for in our ICT Technician:

* Strong communication skills, with the ability to explain technical issues clearly to non‑technical users and work effectively with colleagues and external suppliers.

* Proven experience providing 1st and 2nd line ICT support across a broad range of systems, devices, and user support channels.

* Ability to manage workload effectively, respond quickly to issues, and meet agreed service level timescales in a busy environment.

* Commitment to continuous learning, adaptability to new technologies, and flexibility to support multi‑site working and on‑call requirements.

Please be sure to view relevant attachments for this role for full details of the position.

The closing date for this role is 08/07/2026 ( 8 JULY 2026) .

The Selection Event is likely to take place 20/07/2026 or 21/07/2026 (20 JULY 2026 or 21 JULY 2026).