Apprentice Business Administrator in Property Lettings

Summary

A remarkable opportunity for someone who wants to be involved in the property industry to join an expanding, thriving estate agent. Duties will include booking property viewings, coordinating property move-ins, dealing with enquiries and dealing with clients face-to-face and on the telephone.

Wage

£16,224 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, shifts to be confirmed.

39 hours a week

Start date

Monday 24 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Registering applicants, booking appointments for viewings
• Liaising and dealing with clients/queries
• Sending and responding to emails
• Managing files
• Answering the phone
• Tenant referencing
• Filing
• Managing inbox
• Preparing tenancy agreements and other paperwork
• Data entry
• Carrying out basic property research
• Assisting team members
• Diary management
• General administrative duties
• Provide excellent customer service

Where you'll work

8 LIBERTY SQUARE
KINGS HILL
WEST MALLING
ME19 4AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard qualification
• Full on-the-job training will be delivered
• Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
• You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade 4-9 or A*-C)
• Maths (grade 4-9 (A* - C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Full Driving licence desired
• Good level spoken english
• Good telephone manner
• Team worker
• Enthusiasm and common sense
• Personable

Other requirements

As this is a public-facing role, professionalism is really important from day one, and that includes dressing appropriately for the position. We've had a few interviews where candidates have shown up in more casual attire (like trainers), and we want to make sure everyone is clear on the expectations.

I’ll be mentioning this during the vetting process, but just a heads up to keep it in mind when applying. If a professional dress code isn't something you're comfortable with, this might not be the right role for you.

Thank you so much for understanding!