Conference Assistant/Co-ordinator - Peterborough

Role Overview

Location: Peterborough

Salary: £26,434 per annum

Working hours: Monday to Friday, 7:30 to 16:30

Contract Type: Permanent Part Time

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview

To undertake event preparations (both internal and external), including ensuring rooms are set up correctly and catering requirements are met . This will involve liaising with Housekeeping, Porters and Hall/Kitchen staff as appropriate to ensure that all departments are aware of requirements and expectations.

What You'll Do

• Providing a high-quality customer focused Conference and Meeting Room service.
• Communicate with customers face-to-face and/or over the telephone to ensure a professional and polite service delivery.
• Liaising closely with catering, cleaning, IT and maintenance teams to provide any support required.
• Setting and re-setting of conference and meeting rooms in a timely fashion. Ensuring that during the working day, meeting rooms are clean, tidy and available for use.
• Point of contact for all meeting room issues, providing timely response and coordination of remedial works.
• Advising users on meeting room usage and suitability and provide front line technical support and replacement of meeting room consumables.
• Reporting faults proactively immediately through the FM Helpdesk.

About The Role

Who you'll be

• Good time management skill and a methodical approach with an eye for detail.
• A customer focused approach, exhibiting a reliable and responsible attitude.
• Previous conference facilities experience would be beneficial but not essential.
• Articulate and possess good communication skills. They will be able to display an ability to communicate to staff, colleagues and customers at all levels.
• Able to demonstrate a capacity to work well within a team and show resilience when working under pressure.
• Adaptable and flexible and have a customer-focused approach to work.

EMCOR UK Benefits

• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.