Head of Service Delivery

Your mission

We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration.

The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components.

You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale.

What you’ll be doing

• Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services.
• Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth.
• Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features.
• Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team.
• Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support.
• Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers.
• Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion.
• Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry.

What you’ll bring

• Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience.
• Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers.
• Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients.
• Natural drive to build, improve and scale new products.
• Technical cyber security literacy and curiousity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities.
• Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency.
• Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos.
• Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills.
• Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change.
• Passion for an exceptional customer experience with the ability to balance customer needs and business priorities.
• Fluency in English (French, Dutch, and German are a plus)

What is in it for you?

✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme 
❇️  Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution

Your team

Supervision/management of:

• Solutions Engineers, Pen Test Delivery Managers

Why join us?

Here are some great benefits of joining our team: 

• Cybersecurity is a great place to be!  The security industry is fast-paced and continues to grow even during times of economic uncertainty.
• We provide a  clear career path and learning budget to help set you up for success.
• Join a company that’s making a real impact. In addition to our  sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
• Be yourself! Our  international team celebrates individuality and places a strong focus on diversity and inclusion.
• We are the proud winners of the  SC Awards Europe  Best Security Company 2026 , the  Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the  Deloitte EMEA Technology Fast 500 2025 .
• We’re backed by top investors who are enabling us to  grow internationally.