GWR Customer Service Apprenticeship
Earn. Learn. Build Your Future.
Looking for a career where every day is different?
Our Customer Service Apprenticeship is the perfect opportunity to gain valuable work experience, earn a salary from day one, achieve a nationally recognised qualification, and start building a long-term career with Great Western Railway.
Whether you're helping customers at one of our stations or supporting them on board our trains, you'll play an important role in creating great journeys for thousands of people every day.
What you'll do
As a Customer Service Apprentice, you'll gain experience across a range of customer-facing roles, including:
- Station Operations
- Customer Host
- Gateline
- Ticket Office
- Revenue Protection
Throughout the programme, you'll receive hands-on training, work alongside experienced colleagues, and be supported by our learning partners to develop the skills and confidence you need to succeed.
More than just an apprenticeship
Our apprenticeship is designed to help you develop both personally and professionally. Alongside your day-to-day role, you'll benefit from:
- A competitive salary while you learn
- A nationally recognised qualification
- On-the-job training and development
- Team-building and networking events
- Support from experienced mentors
- The opportunity to complete the Duke of Edinburgh Business Gold Award
At GWR, we believe everyone should feel welcome, supported, and able to be themselves. We're proud to create an inclusive environment where you can develop your skills, grow your confidence, and build a rewarding career.
Where could you be based?
We're currently finalising the locations for our 2027 Customer Service Apprenticeship . Previous apprentices have been based at:
- London Paddington
- Reading
- Oxford
- Maidenhead
- Didcot Parkway
- Swindon
- Gloucester
- Bristol
- Cardiff
- Exeter St Davids
- Newton Abbot
- Plymouth
- Truro
What we're looking for
To apply, you'll need to:
- Be 16 or over when the apprenticeship starts.
- Live within approximately one hour's travel of your chosen location.
- Have GCSE Maths and English (or equivalent Level 1 qualifications or predicted grades).
Working hours
This apprenticeship is based on a 35-hour working week , with shifts scheduled between 7:00am and 8:00pm .
As part of a customer-facing railway operation, you'll experience a variety of shifts and working patterns, giving you valuable experience in a fast-paced, customer-focused environment.
Why choose GWR?
At GWR, you'll be part of a team that's transforming the way people travel by rail. Every day, you'll help create great experiences for our customers while building skills that will support you throughout your career.
We're committed to helping our apprentices succeed by providing excellent training, ongoing support, and opportunities to progress. We're also proud to be an inclusive employer where everyone is encouraged to bring their authentic selves to work, feel supported, and reach their full potential.
Register your interest
Interested in joining our 2027 Customer Service Apprenticeship ?
Register your interest today, and we'll keep you updated with the latest information. As soon as applications open, we'll let you know so you can submit your application.
Start your journey with GWR and discover where a career in rail can take you.
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