Contract Support Apprentice

Summary

Are you looking to launch a rewarding career in commercial business administration and contract management? We are seeking a motivated Apprentice Contract Support to join our contracts team at our office based in Rugby. This is a fantastic opportunity to earn while you learn,  in a supportive environment. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday-Friday, 9am-5pm

37 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Acting as a link between clients, operational teams, and internal departments, you will receive full training to provide comprehensive administrative, financial, and logistical support. You will be responsible for the following:

• Contract Administration & Documentation:
  Learn to maintain accurate, up-to-date physical and digital contract files, agreements, and renewals.
  Assist in preparing, reviewing, and issuing contract documentation, including proposals, quotes, invoices, and purchase orders.
  Help manage the contract lifecycle by tracking key renewal and expiry dates.
• Financial Support:
  Assist with invoicing processes to ensure accurate and timely submission to clients.
  Learn to reconcile invoices with services provided and help resolve basic discrepancies.
  Support the tracking of contract budgets and process purchase orders for contract supplies.
• Client & Stakeholder Communication:
  Act as a welcoming point of contact for routine client inquiries, learning to escalate complex issues to managers.
  Build strong working relationships with clients and internal departments (Operations, Finance, Sales) to ensure smooth service delivery.
  Help prepare and distribute regular client updates and reports.
• Operational Support:
  Assist with the coordination of service delivery, scheduling, and logistical arrangements.
  Support the administration required when onboarding new customer contracts.
  Help prepare for client meetings by compiling agendas, setting up presentations, and taking meeting minutes.
  Track and update key performance indicators (KPIs) regarding contract performance.
• Data Management & General Admin:
  Maintain and update internal databases and contract management software.
  Manage team correspondence, emails, and phone calls efficiently.
  Provide general administrative support to the Contract Management team and assist with ad-hoc projects.

Where you'll work

Unit 6 Iquarter
Allerton Road
Rugby
CV23 0PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training to be provided:

• Business Administrator Level 3 Apprenticeship Standard.
• Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9:30am - 4:00pm).

Requirements

Essential qualifications

GCSE in:

English & Maths (grade A*/9 - C/5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative