Principal Consultant - Process Excellence & Automation

Principal Consultant - Process Excellence & Automation

Position Description
At CGI, we help organisations unlock measurable business value through operational excellence, intelligent automation, and large-scale transformation. As a Principal Consultant within our Process Excellence & Automation capability, you’ll lead complex client engagements that optimise operations, accelerate automation adoption, and deliver scalable transformation outcomes. Working with senior stakeholders across industry-leading organisations, you’ll shape innovative automation-led solutions, drive strategic growth, and help evolve CGI’s market-leading consulting capability. This is an opportunity to combine strategic advisory expertise with hands-on delivery leadership while helping clients harness AI, intelligent workflows, and automation technologies to modernise operations and improve business performance. You’ll be empowered to influence strategy, develop teams, and drive meaningful impact in a collaborative and forward-thinking environment.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities
In this role, you will lead complex process excellence and automation transformation engagements for clients across a range of sectors, helping organisations improve operational performance, reduce costs, and accelerate business outcomes through intelligent automation and scalable delivery models. Acting as a trusted advisor to senior stakeholders, you’ll shape transformation strategies, design future-state operating models, and lead the delivery of automation-enabled solutions that drive measurable value.

You’ll play a central role in growing CGI’s automation-led consulting capability, supporting proposition development, business growth, and the evolution of scalable delivery approaches. Alongside client delivery, you’ll mentor consultants, collaborate across consulting and engineering teams, and help establish reusable frameworks, methodologies, and automation accelerators that strengthen CGI’s market position and delivery maturity.

Key responsibilities include:
Lead & Deliver large-scale operational transformation and automation engagements
Shape & Advise senior client stakeholders on process optimisation and automation strategy
Identify & Prioritise automation opportunities across end-to-end business processes
Facilitate & Analyse process discovery, value stream mapping, and operational assessments
Design & Implement future-state operating models and intelligent workflow solutions
Develop & Scale automation-enabled service offerings, frameworks, and delivery models
Support & Drive business development activities including bids, proposals, and client growth initiatives
Collaborate & Integrate with engineering, analytics, and delivery teams to support scalable automation delivery
Mentor & Develop consultants and Business Analysts across process excellence and automation practices
Promote & Embed continuous improvement, governance standards, and capability maturity

Required qualifications to be successful in this role
To succeed in this role, you’ll bring extensive consulting and operational transformation experience combined with strong expertise in process excellence, automation, and intelligent workflow solutions. You should be comfortable leading large-scale engagements, engaging executive stakeholders, and balancing strategic advisory with practical delivery. Experience shaping automation-enabled consulting capabilities and supporting business growth initiatives will be highly beneficial.

Essential qualifications and experience:
Demonstrable experience in process excellence, operational transformation, automation consulting, or related consulting leadership roles
Proven experience leading medium-to-large scale transformation and automation engagements
Strong client-facing consulting background with experience operating in a senior billable leadership capacity
Extensive experience in process optimisation, operational improvement, and target operating model design
Strong understanding of automation technologies including RPA, workflow automation, and low-code platforms
Experience with tools such as UiPath, Microsoft Power Platform, Power BI, or process mining technologies
Proven ability to engage and influence senior client stakeholders and executive leadership teams
Experience supporting bids, propositions, go-to-market activity, and consulting practice growth
Strong facilitation, mentoring, coaching, and cross-functional collaboration skills
Awareness of AI-assisted automation, intelligent workflows, and scalable automation delivery approaches

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.