Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.
The Role
You will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.
Key Responsibilities
- Respond promptly to customer enquiries.
- Process customer orders accurately, including stock allocation and order release.
- Use planning software to support efficient order fulfilment.
- Upload and manage customer forecasts.
- Maintain customer inventory levels and stock reservations.
- Obtain supplier quotations and raise purchase requisitions as required.
- Manage outstanding order books and monitor incoming stock.
- Communicate proactively with customers regarding potential delays.
- Monitor customer credit limits and liaise with accounts to resolve issues.
- Build strong product knowledge to maximise opportunities.
- Record customer interactions on the CRM system.
- Provide account cover during colleague absences.
- Identify opportunities to add value and develop existing customer relationships.
Health, Safety & Environment
- Follow all company health and safety policies and procedures.
- Report accidents, incidents, or hazards promptly.
- Maintain a safe and tidy working environment.
- Wear appropriate PPE when required.
- Attend all mandatory health and safety training.
Essential Criteria
- GCSEs/A-Levels (or equivalent).
- Strong Microsoft Office skills, particularly Outlook and Excel.
- Excellent organisational, analytical, and numerical abilities.
- Strong IT skills and attention to detail.
- Ability to work accurately and meet deadlines.
- Excellent customer service and relationship-building skills.
- Strong written and verbal communication skills.
- Ability to work independently and use initiative.
Hours
Monday to Friday, 8:30am - 5:00pm
Salary - £28,000 per annum
To apply, please send your CV to Colleen Farquharson via the apply link. #NIT2Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Vacancy posted 3 days ago
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