Old Swan Health Centre Group Practice is looking to recruit a part-time (20 hours) Care Navigator/Receptionist to join our busy but friendly team. The role will be perfect for an enthusiastic, self motivated person who has a passion for delivering excellent patient care.
DUTIES AND RESPONSIBILITIES:• Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
• Take clear and concise notes of patient’s interactions ensuring that these are documented accurately in EMIS using Ardens Navigation Template.
• Assisting patients to complete their health form ready to be placed on the triage list for the triaging doctor.
• After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patient’s problem and signpost the patient to the appropriate care.
• Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice.
• Dealing with patient requests received via Online and emails
Vacancy posted 2 days ago
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