FLOOR MANAGER (Tyne and Wear Area)

This position is part of our Talent Pool for our Newcastle Eldon Square and Gateshead Metrocentre stores, which allows us to add your profile to our database so we can get to know you and keep you in mind for future openings across our teams. As soon as a suitable opportunity arises, we will reach out to you directly. Thank you for your interest in joining our team!

About Mango

At MANGO, we put our passion into everything we do. With our roots in Barcelona and a presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.

YOUR NEXT CHAPTER

As a Floor Manager, you will lead the store team to deliver an excellent customer experience and achieve sales targets.

• You will lead, motivate and support the team to deliver excellent customer service and achieve sales targets.
• You’ll set clear priorities and keep the team focused on key actions and results.
• You will create a positive and dynamic atmosphere where customers and staff feel welcome, supported and inspired.
• You will ensure a thorough understanding of the product range to provide personalised service and appropriate recommendations.
• You will organise and allocate tasks efficiently to ensure the store runs smoothly and maintains high standards.

THIS ROLE IS FOR YOU IF…

• You’re passionate about fashion and enjoy leading teams in a dynamic environment. You energise the team and create a motivating working atmosphere.
• You are a confident, organised person with commercial acumen. You make decisions with confidence, adapt to change and maintain high standards. You enjoy developing people, driving team performance and being a role model.

Your Benefits

• You’ll enjoy a discount on all our collections.
• Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
• We’re committed to your development through training, mentoring, continuous learning and opportunities for growth.
• You’ll be part of one of the leading fashion companies, with a presence in over 120 markets.
• You’ll make a difference by creating memorable experiences for our customers and contributing to the success of our Stores.
• You’ll thrive in a people-centred culture, where learning, career mobility and continuous development are part of everyday life.
• You’ll work in an innovative environment that fosters collaboration and creativity.

At MANGO, we foster an inclusive culture where everyone can write their own story. We value authenticity, diverse perspectives and equality of opportunities so that everyone can learn, grow and realise their potential.

If you require any adjustments during the selection process or when you join us, please let the person responsible for your application know. We are committed to providing you with the support you need.

About You

• At least 2 years’ experience in fashion retail, including supervisory or team leadership roles.
• Good command of English.
• Qualifications or experience in retail, fashion or related fields will be an advantage.
• A passion for fashion and teamwork.

In compliance with Regulation (EU) 2024/1689, we inform you that artificial intelligence systems may be used as a support tool in the selection process for your application, ensuring transparency throughout the process. These systems do not make autonomous decisions: the process is supervised by our recruitment team, who hold sole responsibility for the final decision, after your skills and experience have been assessed. If you would like your application managed through another channel, please email ***email_hidden***