Catering and Sales Specialist

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.

Position:

The Catering Specialist is responsible for driving the growth of Eataly London's corporate catering business by identifying new opportunities, building strong client relationships, and delivering exceptional customer experiences from enquiry through to execution. This role combines business development, account management and operational coordination, working closely with internal teams to ensure every catering order reflects Eataly's quality, authenticity and service standards.

Commercial Growth & Business Development

• Responsible for driving the commercial growth of Eataly London's Catering business through proactive business development and client acquisition.
• Proactively generates new business opportunities within the London corporate market through networking, prospecting, referrals and targeted outreach.
• Builds, develops and maintains long-term relationships with new and existing corporate clients, acting as a trusted point of contact.
• Identifies, qualifies and secures new catering opportunities whilst developing a strong pipeline of prospective customers.
• Achieves and exceeds agreed sales targets, KPIs and revenue objectives through a proactive, results-driven approach.
• Identifies opportunities to increase revenue through upselling, cross-selling, repeat business and new commercial initiatives.
• Develops a thorough understanding of Eataly's catering products and services to confidently recommend tailored solutions that meet client requirements.
• Prepares tailored proposals, quotations and presentations that maximise commercial opportunities whilst delivering an exceptional customer experience.
• Negotiates pricing, terms and agreements in line with Company guidelines, ensuring profitable outcomes for the business.
• Monitors market trends, competitor activity and customer feedback to identify new business opportunities and continuously improve commercial performance.
• Represents Eataly at networking events, exhibitions, food tastings, trade shows and corporate functions to promote the brand and generate new business opportunities.

Requirements:

• At least 2 years' experience in catering, events or hospitality sales.
• Flexible to travel to client sites and support the delivery and presentation of catering offerings when required.
• Hands-on approach with the flexibility to support operational delivery when required.
• Proven ability to generate new business, build client relationships and achieve sales targets.
• Strong commercial awareness with the ability to identify revenue growth opportunities through upselling and account development.
• Excellent organisational, communication and project management skills, with the ability to manage multiple priorities.
• Advanced knowledge of Microsoft Office, with fluent spoken and written English (Italian advantageous).
• Flexible to work onsite, including evenings, weekends and public holidays
• Valid right to work in the UK.

Other information:

• Benefits Available
• 20% employee in-store discount across retail, bars, and restaurants
• 30-day holiday allowance that increases with the length of service (up to 36 days)
• Free coffee and healthy and varied staff meals options
• Internal career progression and global opportunities across the Eataly stores worldwide
• Apprenticeships
• From Mental Health First Aid to Health & Safety Level 3, we’ll support your growth
• "Refer a Friend" and earn up to £300 per person
• WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being
• Employee assistance program
• Enhanced maternity leave
• Access to the Eataly benefit portal offering you free discounts, rewards, and cashback programs
• Save money on your groceries with discounts and cashbacks at Morrisons, Tesco, and more
• Access to local MyBroadgate discounts
• Stay active and enjoy up to 40% corporate discounts on all major gym groups and studios
• Up to 52% off on cinema tickets across the UK
• Cycle to work scheme
• No-interest technology loans
• Exclusive travel discounts and cashbacks with TUI, Expedia, and more.