Operations Centre Engineer - Intern

Launch into Network Engineering

At GÉANT we play a vital role in connecting research and education communities across Europe and beyond, making network performance and availability important to its work. As a Network Operations Centre (NOC) Engineer Intern, you'll gain hands-on experience supporting critical network services, working alongside experienced engineers, and learning how large-scale network infrastructure is monitored, maintained and improved.

This placement offers a unique opportunity to build practical networking experience, develop technical problem-solving skills, and gain exposure to technologies that underpin global connectivity.

What You’ll Learn

Throughout the placement you'll have the opportunity to:

• Gain practical experience within a professional Network Operations Centre.

• Learn from experienced network engineers and IT professionals.

• Develop troubleshooting and diagnostic skills.

• Build an understanding of enterprise networking technologies and operational processes.

• Contribute ideas and improvements that support service reliability and operational efficiency.

• Develop the technical and professional skills needed for a future career in networking and infrastructure engineering.

What You’ll Do

As a NOC Engineer Intern, you will support the day-to-day operation of GÉANT’s network and services while developing your technical knowledge and operational experience. Working within a 2nd line support environment but it will relate to 1st line work, including handling support requests, fault triage, incident management, and helping to meet service level targets.

Key Responsibilities Include

• Monitoring network infrastructure and services to identify potential issues and unusual activity.

• Supporting network operations through routine checks, maintenance activities and operational tasks.

• Assisting with the investigation of connectivity, performance and service availability incidents.

• Maintaining accurate incident records, network documentation and operational reports.

• Learning how faults are diagnosed, escalated and resolved within a professional operations environment.

• Working with both networking and network application services, gaining broad technical exposure.

This will involve exposure to a range of technologies and services, including Eduroam, EduGAIN, virtual machine deployment, firewalls, and user account management. The role offers a varied learning experience, with responsibilities split approximately 60/40 between network support and network application support as GÉANT continues to expand its portfolio of services.

About You

You're interested about computer networks, curious on the topic of investigating problems and have a desire to understand how technology works and what keeps in functioning behind the scenes. You approach tasks logically, communicate effectively and can work well within a team, while taking initiative when appropriate. Able to demonstrate analytical and problem-solving skills and communicate effectively and work collaboratively within a team.

Required Qualifications

• Be currently enrolled in a Computing, Networking, IT or related degree programme.

• Be undertaking a degree that includes a placement year.

• Have completed at least two years of university study and be returning to complete your final year after the placement.

Preferred Qualifications

• TCP/IP networking concepts and protocols.

• Optical transmission systems.

• Virtual machine technologies.

• Windows Server and Linux operating systems.

• Network applications and supporting services.

You may have

• The ability to independently research and complete technical tasks.

• A curiosity for solving complex problems.

• Strong analytical thinking and attention to detail.

• Resilience, initiative and a willingness to learn.

Programme Information

Working Arrangements

Normal working hours are 0900-1730.
Potentially some requirement to undertake shift working at either 0600-1415 & 1145-2000
But it will be minimal over the course of the year.  No on call working will be required.

Business Travel

Limited business travel may be required.

Why Join GEANT?

At GÉANT, you'll work on technology that supports research, education and innovation across Europe. You'll be given meaningful responsibilities, support from experienced colleagues and the opportunity to build skills that will help launch your career in network engineering.