Business Analysis & Change Manager | S3 | Distribution | Multiple Locations | Internal Mobility

Business Analysis & Change Manager | S3 | Distribution | Multiple Locations | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander ( ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference .

Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Distribution (Assisted Channels Branch, Voice & Chat is looking for a Business Analysis & Change Manager based out of Bradford, Belfast or Glasgow .

This role is on a fixed term contract for 12 months.

As a Business Analysis & Change Manager in the Distribution Change & Comms team you will be supporting our Branch and Contact Centre leadership teams and colleagues to be operationally ready for any new change that has an impact on the frontline. You will impact assess new initiatives of all sizes to understand testing, demand, colleague training and knowledge requirements, customer journeys, controls, process updates and communication to ensure successful implementation.

You will work with a range of stakeholders at the heart of the Bank’s largest customer facing operations and have the opportunity to implement change that truly helps us deliver on our Passion which over the next 12 months will also include TSB Integration.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Managing an individual portfolio of initiatives and your own capacity to deliver changes into the channels ensuring operational readiness.

• Managing testing, building and delivering new processes and initiatives whilst understanding and considering customer experience, face to face and voice demand, and colleague capacity.

• Providing regular updates and opportunities to input and shape to channel leadership.

• Supporting the wider Distribution Change and Comms team to manage delivery alongside the wider change outlook for the channels.

• Supporting a culture of collaboration, simplification and customer and colleague focus.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience in a customer facing environment (Preferred)

• Process Improvement (Preferred)

• Project management or operational readiness (Preferred)

Hard Skills

• Knowledge and understanding of frontline colleague systems and processes (Preferred)

• Understanding of Customer journeys, products, services and channels (Preferred)

Soft Skills

• Organisation (Required)

• Good written and verbal communication skills (Required)

• Problem solving (Preferred)

• Adaptability (Preferred)

• Stakeholder Management and collaboration (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range

£49,274.00 - £73,912.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office locations.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance .

Please contact Stuart Emonson - ***email_hidden***

Contact Number: - Teams or View phone number on uk.workus.org

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