Lettings Administrator Apprentice

Summary

Are you organised, enthusiastic and looking to start a career in administration? HOMELET is looking for a motivated Apprentice to join our busy, friendly team. This is an excellent opportunity for someone looking to gain valuable office experience, develop new skills and work towards a L3 qualification within the property lettings industry.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Thursday 9.00am - 5.00pm and Friday 9.00am - 4.00pm with a 30 minute lunch break.

37 hours 30 minutes a week

Start date

Monday 14 December 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role Overview:

As a Lettings Administrator Apprentice, you will provide administrative support to our lettings team, ensuring smooth day-to-day operations and delivering outstanding service to our clients. This is an excellent opportunity to kickstart your career in the property industry, with training and mentorship provided throughout your apprenticeship.

Key Responsibilities:

• General office administration and filing
• Answering telephone calls and dealing with enquiries
• Responding to emails and assisting with correspondence
• Updating property and tenant records
• Assisting with tenancy paperwork and applications
• Arranging appointments and coordinating viewings
• Supporting the property management team
• General day-to-day office duties

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Full training will be given.

What We Are Looking For:

• Good communication and telephone manner
• Excellent organisational skills
• Good attention to detail
• Basic computer skills, including Microsoft Office
• A willingness to learn and a positive attitude
• Ability to work independently and as part of a team

What We Offer:

• A structured apprenticeship programme with on-the-job training and mentorship
• Support to achieve a nationally recognised qualification in Business Administration
• Real-world experience in a fast-paced and exciting industry
• Opportunities for career progression upon successful completion of the apprenticeship
• A friendly and supportive work environment

Where you'll work

Unit 32 the Village
Maisies Way
South Normanton
DE55 2DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

• Level 3 Business Administrator Apprenticeship Standard
• You will also develop the skills, knowledge and behaviours required to work within an office environment
• This apprenticeship is delivered in the workplace, and 20% of your working time will be dedicated towards training and learning new skills
• You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
• Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
• All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

maths & English & 3 other subjects (grade 5/ C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative

Other requirements

Ensure you can travel to the location on a daily basis. For drivers, there is ample parking.