Platform Support Engineer – Contract Position – HIRING ASAP
Location: Hybrid in London office
Start Date: ASAP
Duration: 3 months (extension after)
Daily Rate: £300 - £400 per day outside IR35
Summary of what we’re looking for
Location: Hybrid in London office
Start Date: ASAP
Duration: 3 months (extension after)
Daily Rate: £300 - £400 per day outside IR35
Summary of what we’re looking for
- We need someone who is excellent with people, stays calm under pressure, pays close attention to detail, and has the judgment to know when to escalate and when to act independently.
- The role is predominantly support-facing, serving internal teams including developers, traders, and operations.
- Think of it as an internal client-facing role with a technical infrastructure backdrop.
- 3 years in a Platform Support Engineer, DevOps, or similar role
- A track record of delivering high-quality support to internal or external clients, with strong communication and responsiveness.
- Experience working in financial services is preferred but not required.
- AWS, Ansible, Terraform, GitLab CI, Linux are the core technical areas.
- Strong knowledge of AWS (equivalent to AWS Associate Certification level) across a multi-account, multi-region environment.
- Proficiency in Terraform and Ansible for infrastructure and server management.
- Experience with Docker or managing EKS clusters and containerised applications.
- Experience supporting CI/CD pipelines, ideally with GitLab CI.
- Strong understanding of Linux systems, including diagnosing and resolving common issues.
- Familiarity with observability tools such as Prometheus, Grafana, and OpenSearch.
- Good understanding of networking concepts, including connectivity, latency, and routing.
- Knowledge of cloud and network security principles.
- Strong troubleshooting and problem-solving skills, with a natural curiosity for understanding root causes.
- Ability to communicate technical concepts clearly to non-technical users.
- The team uses Teleport as its primary identity and access management platform. Prior experience is not required, but candidates should be comfortable picking it up quickly.
- Serve as the primary point of contact for infrastructure-related support requests, building strong working relationships with teams across the business.
- Respond to Slack and support queue requests promptly, taking time to understand each request fully before acting and keeping users informed of progress and timelines throughout.
- Maintain clear and up-to-date ticket records so that the team always has visibility of what is in flight.
- Work within agreed SLAs and help users understand what to expect and when, including when a request needs to be prioritised, routed to another team, or scheduled.
- Bring a security-conscious mindset to every request, understanding when to proceed independently, when to involve the security team, and when compliance or operational constraints apply.
- Build user confidence in the support function by being reliable, transparent, and easy to work with.
- Troubleshoot and resolve issues related to infrastructure, applications, and configurations, ensuring minimal downtime.
- Promote self-service solutions and help users help themselves where possible, reducing repetitive requests over time.
- Support and manage infrastructure in AWS, including EC2, S3, IAM, EKS, and VPCs.
- Configure and manage servers using Ansible for operational consistency.
- Use Terraform to manage infrastructure changes and resolve support-related issues.
- Support CI/CD pipelines and assist teams with pipeline-related issues using GitLab CI.
- Support hybrid infrastructure, including workloads in AWS and physical servers in data centres near exchanges.
- Participate in the out-of-hours support rota, ensuring business continuity.
- Maintain and update documentation to support repeatable, high-quality service delivery.
- Leverage AI-assisted development tools productively while applying sound engineering judgment to all outputs.
- Work in a non-tiered support model where any incident may go to any engineer on call.
- Develop broad exposure to the infrastructure estate while operating within agreed runbooks for production systems.
Vacancy posted 2 days ago
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