Platform Support Engineer – Contract Position – HIRING ASAP
Location: Hybrid in London office
Start Date: ASAP
Duration: 3 months (extension after)
Daily Rate: £300 - £400 per day outside IR35
Summary of what we’re looking for
Location: Hybrid in London office
Start Date: ASAP
Duration: 3 months (extension after)
Daily Rate: £300 - £400 per day outside IR35
Summary of what we’re looking for
- We need someone who is excellent with people, stays calm under pressure, pays close attention to detail, and has the judgment to know when to escalate and when to act independently.
- The role is predominantly support-facing, serving internal teams including developers, traders, and operations.
- Think of it as an internal client-facing role with a technical infrastructure backdrop.
- 3 years in a Platform Support Engineer, DevOps, or similar role
- A track record of delivering high-quality support to internal or external clients, with strong communication and responsiveness.
- Experience working in financial services is preferred but not required.
- AWS, Ansible, Terraform, GitLab CI, Linux are the core technical areas.
- Strong knowledge of AWS (equivalent to AWS Associate Certification level) across a multi-account, multi-region environment.
- Proficiency in Terraform and Ansible for infrastructure and server management.
- Experience with Docker or managing EKS clusters and containerised applications.
- Experience supporting CI/CD pipelines, ideally with GitLab CI.
- Strong understanding of Linux systems, including diagnosing and resolving common issues.
- Familiarity with observability tools such as Prometheus, Grafana, and OpenSearch.
- Good understanding of networking concepts, including connectivity, latency, and routing.
- Knowledge of cloud and network security principles.
- Strong troubleshooting and problem-solving skills, with a natural curiosity for understanding root causes.
- Ability to communicate technical concepts clearly to non-technical users.
- The team uses Teleport as its primary identity and access management platform. Prior experience is not required, but candidates should be comfortable picking it up quickly.
- Serve as the primary point of contact for infrastructure-related support requests, building strong working relationships with teams across the business.
- Respond to Slack and support queue requests promptly, taking time to understand each request fully before acting and keeping users informed of progress and timelines throughout.
- Maintain clear and up-to-date ticket records so that the team always has visibility of what is in flight.
- Work within agreed SLAs and help users understand what to expect and when, including when a request needs to be prioritised, routed to another team, or scheduled.
- Bring a security-conscious mindset to every request, understanding when to proceed independently, when to involve the security team, and when compliance or operational constraints apply.
- Build user confidence in the support function by being reliable, transparent, and easy to work with.
- Troubleshoot and resolve issues related to infrastructure, applications, and configurations, ensuring minimal downtime.
- Promote self-service solutions and help users help themselves where possible, reducing repetitive requests over time.
- Support and manage infrastructure in AWS, including EC2, S3, IAM, EKS, and VPCs.
- Configure and manage servers using Ansible for operational consistency.
- Use Terraform to manage infrastructure changes and resolve support-related issues.
- Support CI/CD pipelines and assist teams with pipeline-related issues using GitLab CI.
- Support hybrid infrastructure, including workloads in AWS and physical servers in data centres near exchanges.
- Participate in the out-of-hours support rota, ensuring business continuity.
- Maintain and update documentation to support repeatable, high-quality service delivery.
- Leverage AI-assisted development tools productively while applying sound engineering judgment to all outputs.
- Work in a non-tiered support model where any incident may go to any engineer on call.
- Develop broad exposure to the infrastructure estate while operating within agreed runbooks for production systems.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Platform Support Engineer in London vacancy
£75k - £95k per annum
...Back to jobs Platform Support Engineer (EMEA) London, England, United Kingdom Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas...SuggestedLong-term contractFull-timeHybrid workingOn-siteWork from homeFlexible hoursShift workWeekend work- £45k - £60k per annumEstimated...passionate about mentoring others and delivering exceptional platform support? Practical Information Location: UK or Poland | Reporting... ..., written and spoken As a Senior Platform Support Engineer , you will play a key role in ensuring the stability,...SuggestedFull-timeHybrid working
£40k - £45k per annum
IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide...SuggestedFull-timeOn-site£28k - £34k per annum
...Job Description First Line Support Engineer / IT Service Desk Technician A fantastic opportunity for an IT support professional with previous... ...MS-900 or SC-900 ~ Experience with Microsoft Intune, Azure platforms or endpoint management tools BENEFITS ~ Learning and...SuggestedPermanentFull-timeHybrid workingOn-siteProbationary periodMonday to Friday- £56k - £75k per annumEstimated...its data into instant access to capital. Role Overview We're seeking a skilled DevOps Engineer to modernize and secure our infrastructure as we scale our lending platform. You'll work hands-on with GCP and Kubernetes to build reliable, efficient deployment...SuggestedLong-term contractFull-timeHybrid workingImmediate start
£100k per annum
...Trade Support Engineer – HFT £100,000 + Bonus Quant Capital is urgently looking for a Trade Support Engineer to join our high profile client. Our client is a well known global High Frequency Trading firm. They value technology especially the opensource variety...£30k - £40k per annum
...We are looking for a Level 2 Support Engineer with a junior development background who is keen to grow into a hybrid role spanning technical... ...is quiet you’ll be part of our wider QA team testing our platform, raising defects and suggesting improvements. This role is ideal...Full-timeHybrid working- £30k - £41k per annumEstimated.... We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools... ...Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach...Extra incomePermanentTemporaryHybrid workingOn-site
£30k - £40k per annum
IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank?s Mayfair London office. You will have at least 3 to 5...Full-timeFixed-term contractOn-siteWork from homeMonday to Friday5 days/weekRotating shiftsWeekend work£100k per annum
...Junior Trading Support Engineer – Prop Trading £100,000 Plus Bonus Quant Capital is urgently looking for a Junior Trading Support Engineer to join a high profile trading firm in London. We are looking for engineers who can be responsible for designing and supporting...Hybrid workingOn-site£250 - £550 per day
Company: VERTEC SERVICES LTD Job Type: Contract, Full Time Salary: £250 - £550/day impressive commission planFull-time- ...We are seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. This role acts as an escalation point from 1st line support, resolving more complex technical issues while delivering...Remote
- £23k - £30k per annumEstimated.... We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide... ...Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach...Permanent
£34k - £38k per annum
...Job Description IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve...PermanentFull-timeHybrid workingOn-siteWork from homeProbationary periodMonday to Friday£35k - £40k per annum
...Be part of one of the UK's leading record labels! This company is on the hunt for an IT Support Engineer who is as passionate about Macs and JAMF as they are about music. Get ready to rock your role by maintaining and developing their end-user devices, rolling out zero-touch...Permanent£40k - £50k per annum
IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working...Full-timeHybrid workingOn-site- £32k - £41k per annumEstimated...Job title: Interface Regulatory Support Engineer (Graduate) Location: London, UK Job reference #: 33529 Contract type: Fixed-term (1-year) Language requirements: Fluent level of English At Eni , we are looking for an Interface Regulatory Support Engineer...PermanentFixed-term contractInternshipFlexible hours
£28k - £32k per annum
...Systems Engineer (1st Line) | Central London | Financial Services Technology Looking to kick-start your IT career in a fast-paced, high... ...'re partnering with a leading technology services provider that supports some of the most demanding and prestigious organisations within...Long-term contractOn-siteRemoteRotating shifts£46k - £63k per annum
...focus on the employee experience. Our Workplace Technology Support Engineers help ensure we provide world-class dynamic technology support... ...and service requests through ServiceNow or equivalent ITSM platforms while ensuring SLA adherence. Handle user account management...Hybrid workingOn-siteRemoteFlexible hoursShift workWeekend workWeekday work- £59k - £77k per annumEstimated...scientific approach to trading. We are looking for a Junior Trade Support Engineer to join our front office technology team. This is an entry-... ...operational processes, runbooks, and alerting as the trading platform scales Gradually take on more responsibility for production...Full-time
- £35k - £46k per annumEstimated...Job Description Role: Deskside Support Engineer Location: London Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across...Full-timeRemote
- £43k - £58k per annumEstimated...(NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy... ...Responsible For Circle is looking for a Senior Technical Support Engineer who will provide world-class support to customers building on...Full-timeFlexible hours
Circle
London7 days ago - £39k - £52k per annumEstimated...Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless...Full-time
£40k - £50k per annum
IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1 and 2 level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The...Full-timeFixed-term contractHybrid workingOn-site£150 - £250 per day
IT Support Engineer - 6 month contract MUST Live in GIBRALTAR! Role Overview VIQU IT are currently looking for an IT Support Engineer who... ...and support core IT services such as Microsoft 365, identity platforms, AV systems, and collaboration tools. * Work with...- ...Field based, covering 10 sites in London As our field based Support Engineer, you will be responsible for ensuring smooth operations of all systems in retail stores with guidance and direction from SME when on site for smart hands. This is a 12 month fixed term contract...Fixed-term contract
£5k per annum
...BMS Support Engineer – Central London Are you an experienced Business Management Systems (BMS) Support Engineer looking to further your career in the BEMS industry? We currently have a vacancy for a Support (Service) Engineer in our Central London region. BMSI can offer...Rotating shifts- £44k - £56k per annumEstimated...markets today trust DeepL's Language AI platform for human-like translation, improved writing... ...around 1,000 passionate employees and is supported by world-renowned investors including... ...We’re hiring a Lead Technical Support Engineer within our Customer Support team to own our...Full-timeHybrid workingOn-siteWork from homeFlexible hours
£35k - £50k per annum
...IT Support Engineer - London London (2-3 days in office) The Role We are seeking an IT Support Engineer to help support and grow our client’s business. You will assist with office and data centre environments in five countries, supporting client-facing applications...PermanentOn-siteRemoteRotating shifts£100k per annum
...Responsibilities: You will monitor and maintain trading systems to prevent issues before they impact users You will support traders and engineers with timely responses while considering overall system stability You will implement and onboard new systems to the wider...PermanentShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Platform Support Engineer. Be the first to apply!
Related searches
- remote platform engineer London
- azure platform engineer London
- junior devops platform engineer London
- digital platform infrastructure engineer London
- 2nd line IT support engineer London
- remote IT support engineer London
- technical support engineer active directory unix linux London
- onsite support engineer London
- data centre support engineer London
- service desk engineer London