Learner Skills Coach

Are You Ready to Shape the Future?

Due to significant growth, Skills for Security , the leading provider of apprenticeships to the Fire and Security sector, is looking to recruit an enthusiastic, knowledgeable and passionate Learner Skills Coach to join our team on a full-time, permanent basis .

Are you passionate about helping people develop their skills, achieve their potential and succeed in their careers? If so, a career with Skills for Security could be for you.

About the Role

Reporting to the Head of Apprenticeships, you’ll deliver high-quality teaching, coaching and assessment support to apprentices on Customer Service, Business Administration, Team Leader, Operations Manager and Associate Project Manager standards.

You don’t need to have knowledge of the Fire and Security sector to be successful in this role, the key to success is owning a caseload of approximately 40 to 45 learners and supporting them from enrolment through to end-point assessment (EPA).

Our learners are at the heart of everything we do, so our Learner Skills Coaches create an engaging learning experience, maintain momentum and compliance, and work closely with learners, employers and colleagues to secure timely, successful outcomes.

This role can be based anywhere in the UK but must be within commutable distance to one of the centres listed below:

• Watford

• Dagenham

• Walsall

• Warrington

• Doncaster

Role requirements

• Plan, prepare and deliver structured learning, coaching and assessment activities across the Customer Service, Business Administration, Operations Manager and Associate Project Manager apprenticeship standards.

• Use a blended delivery model, including live remote sessions, face-to-face delivery, workshops, one-to-one coaching and learner and employer meetings.

• Manage a caseload of approximately 40 to 45 learners, maintaining regular and purposeful contact and providing clear feedback, targets and action plans.

• Contribute to the continuous improvement of curriculum materials, delivery approaches and learner experience, using feedback, achievement data and quality assurance findings.

Person requirements

· At least three years' demonstrable, practical experience in a management, senior administration and/or senior customer service role.

· Award in Education and Training or equivalent, or willingness to work towards this within an agreed timeframe.

· Strong planning, prioritisation and attention to detail, with a proven ability to manage competing deadlines and work to KPIs.

· Confident use of Microsoft Office applications and Microsoft Teams, with the ability to use digital learning and record-keeping systems.

· Enthusiastic, learner-focused and professional; able to build trust, give constructive challenge and work independently while contributing positively to a team.

What We Offer

• Home/hybrid working (expectation of 1-2 day per week on-site)

• Competitive salary and company bonus

• 33 days of annual leave, plus Christmas closure (3 days)

• Enhanced pension contributions

• Family friendly working hours

• Life assurance 3 x salary

• Refer a friend scheme

• Development and progression opportunities

• Funded qualification opportunities

Safer Recruitment:

As we accept students under 18 years of age and prioritise their safety, please note the following if we proceed with your application:

• We will require two references, specifically asking if there is any reason you should not be employed in roles involving responsibility for, or substantial access to, individuals under 18.

• We will need a satisfactory explanation for any gaps in your CV.A DBS check will be required before confirming your appointment

• If appointed, we will need to see your passport or other proof of identity and your original certificates.