Business Administrator Apprentice

Summary

Start your professional journey with Heath Lane Academy.  As a Business Administration Apprentice, you'll gain real workplace experience, develop sought-after skills, earn a competitive apprentice salary, and achieve a recognised qualification in a supportive educational environment.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

TBC - United Learning Apprentice Rate - from £8.00 to £12.81 per hour, depending on age and stage of apprenticeship.

Training course

Business administrator (level 3)

Hours

Monday - Friday from 8.00am - 4.00pm.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Support:

• Assist with general office duties, including filing, photocopying, and data entry
• Update student/staff records and databases
• Handle incoming and outgoing mail, emails, and phone calls
• Greet visitors and handle inquiries at the reception desk
• Manage the signing in and out process for visitors and staff
• Liaise with students, staff, and external stakeholders in a professional manner
• Provide administrative support to teachers and school leadership
• Assist with the organisation of school trips, events, and activities.

Where you'll work

Heath Lane Academy
Heath Lane
Earl Shilton
Leicestershire
LE9 7PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

UNITED CHURCH SCHOOLS TRUST

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business administration Level 3 in Education Apprenticeship delivered by United Apprenticeships.

The apprenticeship should typically take 15 months to complete, with the final assessment taking up to 12 weeks.

It will be delivered by monthly live online workshops and a couple of in-person days that will give you the opportunity to build your confidence and learn alongside peers.

You will complete a mix of on-the-job and off-the-job learning in the workplace (approx. 6.5 hours per week). 

By the end of the programme, you will hold a nationally recognised Level 3 qualification that supports your role and future learning or career progression.

Modules covered throughout learning include:

• Stakeholder Communication
• School admin & IT
• Events & Logistics
• Community Support
• Policies & Safeguarding
• School Finance
• Vision & Culture
• Professional Growth

More training information

United Apprenticeships Programmes are designed to cater to the diverse needs of the school community and empower school support staff.  

There are two key stages to the apprenticeship:

The Practical Period (On-Programme Learning):

This is the main learning phase of the apprenticeship, where apprentices develop the knowledge, skills, and behaviours needed for their role. They will complete a mix of workplace training, online learning, assignments, and practical tasks, all supported by their Programme Lead and workplace mentor

Gateway and End-Point Assessment (EPA):

• Once an apprentice has completed their training and is confident in their role, they go through the “Gateway,” where their employer and Programme Lead confirm they are ready for the final assessment
• The End-Point Assessment is a formal process where apprentices demonstrate what they’ve learnt through a combination of assessment methods, depending on their apprenticeship programme

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience
• Strong time management skills
• Strong organisational skills
• Excellent communication skills
• Interpersonal skills
• Proficiency in MS Office
• High level of accuracy
• Ability to work independently
• Willingness to learn and adapt

Other requirements

Previous experience in an administrative or customer service role and familiarity with educational environments or working with young people would be desirable as well as a basic understanding of data management and confidentiality principles.

The candidate will be asked to compete first aid training and may be required to participate in a first aid rota. They may also be asked to attend trips in order to be the appointed first aid person.