Administration & Customer Service Apprentice

Summary

Colormarket are a company that specialises in paint,surface coatings and wood finishing solutions located in Walsall, West Midlands.

They are looking for an Administration/Customer Service Apprentice to support the team with general administration duties.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

£8.00 per hour

Training course

Business administrator (level 3)

Hours

Monday- Thursday 9.00am-4.00pm- (1/2 hour lunch break) Friday- 9.00am- 2.00pm

35 hours a week

Start date

Tuesday 27 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support with general administration / office operations as required
• Answering telephone calls and handling basic customer service queries
• Book transport and collections with couriers
• Create purchase orders when required
• Matching Delivery notes to purchase orders and flag discrepancies
• Match supplier invoices to purchase orders
• Support accounts admin tasks
• Data Entry
• Invoice Checks
• Maintain daily admin workflow and task lists
• Update SOP documents under supervision
• Cash up till every evening and complete end-of-day reconciliation
• Provide polite, professional customer service
• Handle enquiries via phone and emails
• Communicate clearly regarding orders,stock availability and delivery times
• Escalate complex issues to the Operations Lead
• Coordinate with warehouse staff regarding orders and dispatch
• Assist with stock queries and product information

Where you'll work

UNIT 6
BIRCHILLS FACTORY ESTATE
GREEN LANE
WALSALL
WS2 8LF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• On-site training
• No college day release
• Coach visits on-site

More training information

Coach visits every month

Requirements

Essential qualifications

GCSE in:

Maths and English (grade GCSE - grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• communication
• Writing Skills