Receptionist

Job summary
We are seeking an experienced and highly organised GP Receptionist to join our busy and friendly practice team.

The successful candidate will have previous experience in a GP practice or NHS healthcare setting and demonstrate excellent administrative, communication, and organisational skills. Experience handling referrals, managing clinical systems, and working within NHS pathways is essential.

Main duties of the job
The post holder will be primarily responsible for carrying out reception duties, including:

• Managing incoming calls and patient enquiries
• Booking GP appointments and signposting patients appropriately
• Front-of-house reception cover
• Processing registrations and general administrative tasks
• Prescription management
• Managing waiting lists
• Liaising with GPs and other healthcare staff
• Supporting data collection, reporting, and audit requirements
• Supporting management when required

About us
We are a two-partner GMS (General Medical Services) teaching practice with a steadily growing patient list of approximately 4,370 patients. We pride ourselves on delivering excellent clinical care with a strong ethos of service to our local community. This commitment is reflected in consistently high QOF achievement, a low level of complaints, and regular positive feedback from patients. We were rated GOOD in all areas at our most recent CQC inspection (08.06.22).

In addition, we also deliver the Nottinghamshire Community Dermatology Service. The service is commissioned by the local Integrated Care Board and is currently expanding further into Nottinghamshire. The dermatology service operates from within our GP surgery and provides high-quality, community-based specialist care.

We are also a recognised teaching practice, supporting medical students from the University of Nottingham, PA students from Sheffield Hallam University, and De Montfort University, Leicester. Personal development and ongoing training for the entire practice team remain a longstanding priority.

Job responsibilities
Please see attached job description.

If you need any further information, please feel free to contact the Practice Manager (Jessica Morris).

Person Specification
Experience
Essential

• Experince of working in a healthcare setting / GP surgery

Desirable

• Experince of managing data in a GP surgery

Qualifications
Essential

• GCSE Maths and English at Grade C (Level 4) or above

Desirable

• NVQ Level 2 in Customer Service
• NVQ Level 2 in Health and Social care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.