Support Worker - Crisis & Emergency Accommodation/Outreach (Homelessness Hospital Discharge) (Salary: £25029.28 - £25861.56per annum), Full-Time; Mon - Fri, 9am - 5pm, Permanent

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

The team work within Derriford Hospital to support vulnerable and complex customers who are either homeless, at risk of homelessness or require support to maintain their tenancies. The team work closely with other hospital departments to facilitate safe and appropriate discharges.

Position:

In this role you will provide support and case management to people with multiple and complex needs using The Plymouth Alliance (TPA) principles. It would be great if you have previous experience of working with customers experiencing homelessness and or other socially excluded people and a good understanding of safeguarding issues. You will also have the energy and enthusiasm to provide positive support and trauma informed care to those who need our support. It is a role where you can really make a difference.

You will be working as part of a team to provide support to our customers. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.

We can offer you the opportunity to:

• work within a small professional team in a friendly and supportive environment;
• achieve real job satisfaction in a rewarding and challenging role;
• focus on building trusting relationships with our customers;
• receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services;
• liaise with external providers to access services that support customers

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 15/09/2026

Interview Date: 25/09/2026

Requirements:

A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing

Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do

Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)

Able to make sound decisions

Other information:

9am - 5pm (Monday - Friday)