Operations Senior Agent Zero Defects

Location: DHL Aviation, London Heathrow Airport

Contract type: Permanent

Hours: Tuesday to Saturday, 06:00 - 15:00 (40 hours per week, flexibility required) 

Department: Operations

Grade: M

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Kick start your career with the #1 Best Workplace in Europe 

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

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Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

• Competitive salary + shift allowance
• Annual bonus (up to 5%)
• Free onsite parking ️
• Pension (up to 6% company contribution)
• My DHL Rewards – discounts at 3,000+ retailers ️
• Private medical (after 12 months)
• Spark – wellbeing support 
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week    

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About the Role 

As an Operations Sort Senior Agent Zero Defects, you would be responsible for ensuring operational compliance, quality, and safety standards within the hub by conducting audits, investigating operational issues, identifying process gaps, and supporting continuous improvement initiatives. Acting as a subject matter expert on Global SOPs, you would provide guidance to management and supervisors, resolve compliance issues, support tracing and warehouse investigations, drive a safety-first culture, and maintain flexibility to cover Sort Control and other operational requirements when needed.

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✅ What You’ll Be Doing

• Ensure compliance with Global SOPs and operational standards through audits, walk-throughs, and investigations.
• Act as a subject matter expert, providing guidance and support to management and supervisors on best practices and process improvement.
• Identify, investigate, and resolve operational, compliance, and tracing issues, delivering clear communication to stakeholders.
• Analyse operational data, produce performance reports, and drive continuous improvement initiatives.
• Perform Ops Support duties, including warehouse searches, shipment exception management, and monitoring high-value and restricted cargo.
• Maintain accurate shift handovers, audit schedules, and operational records.
• Promote a strong Health & Safety culture through proactive reporting, safety conversations, and risk identification.
• Support business continuity by providing training, coaching, cross-functional operational support, and cover for Sort Control and supervisory roles as required.
• Assist with aircraft loading/unloading and undertake additional projects and operational tasks as required.

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⭐ What You’ll Bring 

• Good Microsoft Office skills required.  
• Excellent communication skills, with good written and spoken English.  
• Able to work well under pressure.  
• Able to understand and tailor communications according to audience.   
• Good knowledge of Global SOP, AHS, ACA, RAFI DHL Tracing Tools (SHERLOC). 
• 5S, GEMBA, First Choice preferable.
• Knowledge of DHL Network desirable.

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️ Closing Date: 21st August 2026

Apply now and be part of a team that keeps the world moving. ✨

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Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

Have a question? Contact our team here: View email address on careers.dhl.com 

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Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.