Operations Manager & Professional Lead

Job overview

Working with a wide network of clinical teams and partners, you’ll lead integrated nursing services so patients receive safe, high-quality care when they need it most.

You’ll play a key role in delivering community-based support across nursing services, helping people with long-term conditions and complex needs. Your leadership will ensure services run smoothly, meet quality standards and continue to improve for the future. You’ll work closely with senior leaders, clinicians and partners to deliver shared priorities and strong clinical governance.

Main duties of the job

What you’ll do:

• Lead day-to-day operational management and clinical delivery across community nursing, out of hours, treatment rooms and palliative care services
• Provide professional leadership and support to multidisciplinary teams
• Promote safe, effective and evidence-based practice across all services
• Support service improvement, workforce development and quality assurance
• Contribute to prescribing practice and clinical decision-making where qualified

What we’re looking for:

• A registered nurse with strong experience in community or integrated care
• A background in palliative care with relevant practical experience
• Proven leadership skills and ability to support teams and services
• Knowledge of clinical governance and continuous improvement
• Independent Nurse Prescriber qualification or willingness to develop

Working for our organisation

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice. 

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Detailed job description and main responsibilities

Pleased refer to the job description and person specification attached to this job advert for more information.

Person specification

Qualifications

Essential criteria

• Registered Nurse with current NMC registration or relevant professional registration appropriate to the role.
• Nursing Degree level qualification or equivalent experience in a management or advanced practice role, including supervision and leadership of staff.
• Masters qualification in relevant nursing studies or equivalent level of knowledge, skills and experience.
• Leadership and management qualification or equivalent relevant experience.
• Evidence of continuing professional development and seeking continuous improvement through relevant learning, seminars or conferences.

Knowledge

Essential criteria

• Thorough knowledge and experience of the NHS, community services and integrated nursing and conditions pathways.
• Highly developed knowledge and understanding of contractual requirements, performance management requirements and governance processes.
• Full understanding of relevant policy drivers in the delivery of Integrated Nursing and Conditions services in the community.
• Full understanding and application of relevant clinical practice, standards, audit and quality governance within the identified clinical area.
• Proficient computer use including Microsoft Word, Outlook, Excel, PowerPoint, Project, internet use and relevant clinical or operational systems

Desirable criteria

• Knowledge of project management systems and service transformation approaches.
• In-depth understanding of business portfolios, budget management and service development

Experience

Essential criteria

• Significant demonstrable post-registration experience within a relevant clinical setting
• Demonstrable experience at operational management, team leader or senior leadership level within a healthcare or community services environment.
• Proven ability to formulate and implement strategic, operational and service improvement plans.

Desirable criteria

• Experience of managing budgets, contracts, business intelligence data and using information to shape and model services.
• A proven track record of influencing and negotiating with a range of stakeholders and delivering achievement in a complex healthcare environment.
• Experience of chairing meetings, project involvement, contracting or tendering processes.

City Health Care Partnership CIC (CHCP CIC)is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens.

Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

For more information on CHCP and what we have to offer, please visit our website.

Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support.

We acknowledge some candidates may use AI to support their application, however it is essential that your application accurately reflects your skills, knowledge, and experience and this will be validated via the interview and clearance process.

Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on Show phone number where we can support you through this.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Further details / informal visits contact

Name

Suzanne Carmichael

Job title

Head of Service

Email address

View email address on chcpcic.org.uk

Telephone number

Show phone number