Customer Service Advisor

Customer Service Advisor Abingdon
DEPARTMENT: Finance

Pay Rate: £14.10

• Processing customer orders and dealing with customer queries on a timely basis.
• To provide customer support in an efficient and timely manner
• Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns
• Ensuring that all processes are carried out in accordance with Company procedures.
• Reconciliation of Consignment stock audits and working with the Sales Team to clear consignment queries
• Working closely with the Inventory Controller and Sales teams to ensure consignment stock is adequately managed with expiry dates and short dated stock is returned from Hospital accounts when necessary,
• Liasing with Accounts Receivable to ensure invoice queries and corrections are completed when required
• Preparation of inventory reports for internal and external purposes.
• Preparation of adhoc reports to support internal and external customer requests.
• To ensure that all orders are processed and filed in an efficient and timely manner.
• To ensure that all internal documents have appropriate authorisation in accordance with Company procedures and have been filed appropriately
• To ensure that the product returns process is followed by all relevant employees and the relevant details are provided to couriers on a timely basis
• To comply with the company s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives of Abbott.
• Responsible for health, safety and environmental performance of themselves and others through compliance within EHS programs, regulations and standards.
• This describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
  BACKGROUND/EDUCATION
• Good knowledge of Microsoft Excel and Word.
• High Level of accuracy and attention to detail.
  • Confident and clear communicator.
  • Proficient in spoken & written language for Country area(s) allocated
  • Good maths and literacy skills
  • Ability to work well within tight deadlines
  • Previous knowledge of SAP would be advantageous but not essential