Housing Tenancy Support Officer

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

Do you want to make a real difference by supporting tenants to sustain their homes and thrive in their communities?

This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our Housing Tenancy Support Officers are a vital part of this transformation.

As a Housing Tenancy Support Officer, you’ll work directly with tenants who need extra help, providing guidance, practical support and links to other services. You’ll play a key role in preventing homelessness, tackling tenancy issues early, and helping tenants feel secure and supported in their homes.

You will be part of a service that is:

• Visible and connected – smaller patches, stronger links with tenants and communities.
• Supportive and responsive – tailored help for tenants who need it most.
• Engaged and accountable – ensuring tenants’ voices are heard and acted on.
• Cleaner and safer – working with colleagues to improve neighbourhood standards.

This is a rewarding and people-focused role where you’ll see the difference you make every single day.

What will you be doing?

You’ll be responsible for providing support that helps tenants maintain successful, sustainable tenancies. Your work will include:

• Building positive relationships with tenants who need extra support.
• Assessing needs and putting tailored support plans in place.
• Helping tenants with budgeting, benefits and financial advice to reduce arrears and prevent crisis.
• Working closely with support services, health professionals and community organisations to link tenants to the right help.
• Supporting vulnerable tenants, including those facing domestic abuse, safeguarding issues or mental health challenges.
• Helping tenants understand their rights and responsibilities, and tackling issues before they escalate.
• Promoting independence, resilience and community connections.

About you

We are looking for people who are caring, proactive and passionate about making a difference.

What will you bring to the role:

• Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
• Experience of working in housing, support, health, social care or community services.
• Excellent people skills – empathetic, approachable and confident in engaging with tenants.
• The ability to respond calmly and effectively to challenging situations.
• Strong organisational and problem-solving skills, with the ability to manage a busy caseload.
• A genuine commitment to helping people sustain their homes and build better futures.

This is an excellent opportunity to join a forward-looking housing service and play your part in creating safer, stronger and more supportive communities.

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused

Respectful

Efficient

Supportive

Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)