Account Manager
£28k - £30k per annumFull-time
Salary: £28,000 to £30,000
Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.
The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts, they act as the strategic lead— overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service
The Role
- Manage a portfolio of 5–10 accounts
- Fully accountable for client performance and results (75% Retention)
- Assist the onboarding process for new clients including campaign setup and expectations alignment
- Fully responsible for managing and leading client renewals
- Including upsell conversations and retention strategy
- Own all client communications including: Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress: successes and focus areas and blockers
- Handling tough conversations and managing client expectations with professionalism
- Pushing back appropriately when expectations do not align with campaign realities
- Collate & send daily end-of-day (EOD) dialling notes to clients
- Write and refine outreach scripts and messaging frameworks for campaigns
- Drive account success through strategy
- Data targeting and campaign insights
- Collaborate with and upskill Sales Reps assigned to each account
- Review performance metrics and proactively identify improvements
- Troubleshoot underperformance and adjust outbound strategies accordingly
- Maintain client satisfaction and retention through consistent delivery
- Proactively communicate with the Directors on client performance and satisfaction
- Ensure there are no surprises around poor results or unhappy clients
Please get in touch with the team on View phone number on kingsgaterecruitment.co.uk or submit your CV using the link below
Vacancy posted more than 2 months ago
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