We are currently recruiting a proactive and customer-focused Customer Service Coordinator to join our Bangor team.
This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You’ll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.
About The Role
Responsibilities
- Provide excellent customer service via phone, email, online bookings and face-to-face.
- Schedule service appointments and manage vehicle drop-offs and collections.
- Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
- Advise on vehicle parts, providing information on pricing, availability and delivery times.
- Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
- Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
- Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
- Promote relevant products and services where appropriate.
- Process sales and payments accurately and maintain strong customer relationships.
What We’re Looking For
- Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
- Excellent communication and customer service skills.
- Strong organisation and attention to detail.
- Confident IT skills and the ability to learn new systems.
- An interest in or understanding of vehicles and vehicle parts would be beneficial.
- A proactive team player who thrives in a busy, fast-paced environment.
Previous automotive experience would be advantageous, but full training will be provided.
What We Offer
· Market-leading salary plus performance-related bonus
· 30 days annual leave
· Pension provision
· Life insurance cover
· Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
· Cycle to Work Scheme
· Long Service Awards
· Enhanced maternity & paternity leave
· Job security, work-life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria
- Full valid driving license required
- Excellent organisation and time management skills
- Teamworking
Desired Criteria
- Previous Experience in Vehicle Service Department
- Previous working experience with targets and selling
Skills Needed
Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure
About The Company
Careers at Donnelly Group
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.
Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.
Explore our current vacancies and discover where a career with Donnelly Group could take you.
Company Culture
Our Values
Five shared values. One Donnelly family.
Team Ethos
Integrity
Passion
Trust & Respect
Innovation
Employee Benefits
Supporting our people at work and beyond.
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App
Salary
Not disclosed
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