Arc Care Technician

Culligan Harvey is part of Culligan International – a global water treatment company providing solutions for homes, offices and commercial purposes. It is the UK market leader in domestic water softeners and a key household brand within the Culligan Group, having doubled sales over the past five years, it is now looking to develop its operational efficiency and enhance its customer experience to provide further business growth.

At our factory in Old Woking, we have a full production and R&D facility, which sit alongside our head office functions. We invest heavily in our people and are proud to champion a Coaching Culture underpinned by our shared Values. Our factory has undergone modernization to incorporate world class manufacturing and the best-in-class tools and equipment to make our great product. We are continuing to grow with the support of Culligan, and we need great people to continue to fuel our momentum.

We are looking for customer focused, hands-on people to join our growing team at Culligan Harvey. This is an excellent career opportunity to become part of a dynamic organisation while playing a key role in maintaining and supporting water softener systems in our customers’ homes.

As an Arc Care Technician you will visit customer homes carrying out annual servicing, water softener health checks, filter replacements and salt deliveries ensuring our customers consistently receive the highest standard of service and support. Alongside this, you will be supported by robust training programmes and clear career pathways to enable you to achieve your goals!

Core Role & Responsibilities:

• Carry out water softener health checks and minor repairs
• Service and replace water filters as required
• Deliver salt supplies to customers
• Provide advice and guidance to customers regarding their water systems
• Maintain high standards of health, safety and compliance
• Deliver excellent customer service during all customer interactions

Requirements:

• Full UK driving licence
• Excellent communication and customer service skills
• Ability to work independently and manage workloads effectively
• Physically capable of lifting and handling salt bags (sack barrow provided)
• Confident in upselling products whilst in customer homes

Benefits:

• 25 days holiday + bank holidays (optional holiday buy and sell scheme)
• Flexible working
• All equipment provided including tools, uniform, a company vehicle and phone
• Ongoing training programme
• Tiered structure allowing progression and future career paths
• Working as part of a high performing successful team
• Employee discounts and staff incentives
• Performance-related bonus package & upsell commission scheme