Customer Success Executive
£30k per annumFull-time
Customer Success Executive
About the CompanyOur client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year.
The RoleAs a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth.
Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience.
Key Responsibilities- Manage a portfolio of customer accounts and build long-term relationships.
- Deliver outstanding customer service and resolve complex customer issues.
- Support customer onboarding, product adoption, renewals, and retention.
- Identify upselling opportunities where appropriate.
- Use HubSpot and other digital platforms to manage customer interactions.
- Collaborate with internal teams to improve customer outcomes.
- Produce customer reports and identify trends to improve products and processes.
- Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support .
- Strong customer relationship and communication skills.
- Experience resolving complex customer issues.
- Ability to manage priorities in a fast-paced environment.
- Confident using CRM systems and learning new software.
- Experience with HubSpot .
- SaaS, software, or subscription-based business experience.
- Experience managing customer renewals and retention.
- Knowledge of digital platforms or business applications.
- Experience within transport, logistics, warehousing, or training industries.
- Experience using AI tools to improve productivity.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Executive in Telford, Shropshire vacancy
- £22k - £27k per annumEstimated...looking for someone who is passionate about delivering outstanding home care and making a real difference to people's lives. To be successful in this role, you'll ideally have: A Level 3 qualification in Health & Social Care (or equivalent). Previous experience as a...SuggestedFull-timeRotating shifts
£38k - £48k per annum
...limited companies, liaising with clients and managing, developing and supporting a junior team around you. You will carve an influential role in this successful, growing firm of independent accountants providing a go to support to firms partners, progressing in your career....SuggestedPermanentOn-site£28.39k - £31.16k per annum
...services and opportunities to get involved. THIS POST IS FOR 28 HOURS PER WEEK, 09:00 - 16:30 OVER 4 DAYS, INCLUDING FRIDAY.. The successful applicant will have previous relevant experience of working with patients, carers or the public and a working knowledge of the techniques...SuggestedWeekend workAfternoon shift- £30k - £39k per annumEstimated...We’re on the hunt for an experienced Insurance Account Executive who uses their knowledge and experience of the Insurance... ...to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where...SuggestedFull-time
£45k - £60k per annum
Hybrid/Remote working We are looking for an Account Executive with a bias to Motor Fleet, Motor Trade and Haulage looking to join a leading national brokerage firm, who are part of a prestigious international group, and take charge of an extensive portfolio of clients in...SuggestedHybrid workingOn-siteImmediate startRemote£40k - £55k per annum
Account Executive - Fleet/Haulage Insurance Remote If you know your way around Fleet or Haulage insurance and you're ready for something new, this is worth a look. This Account Executive role gives you room to operate. You'll inherit clients to get you moving , but there...Long-term contractFull-timeRemote- £32k - £41k per annumEstimated...Sales department? Each relationship with our customers is much more than a simple collaboration:... ...where you'll be a key player in our success. You'll be on the front line, driving our... ...Care teams. Support the definition and execution of the sales strategy, including leading...PermanentFull-time
£25.91k per annum
...00; Tue 09:00 - 17:15; Wed 09:00 - 17:15; Thu 11:45 - 20:00; Fri 11:45 - 20:00 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied, fast paced, challenging...Long-term contractFull-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£60.54k per annum
...Finance Manager – Customer Experience & Assets Organisation: Housing Plus Group Salary... ..., colleagues and communities. The successful candidate will provide financial leadership... ...Partner to Regional Directors and the Executive Director of Customer Experience....Hybrid workingOn-site£13.5 per hour
Customer Service Coordinator Telford office based Monday Thursday 0830-16.30 Hourly pay rate £13.50 Initially 1 year contract ** BRAND NEW POSITION ** Would you like to work in the Telford base of a global business where you will be valued, receive excellent training...Hourly payTemporaryOn-siteMonday to Thursday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Executive. Be the first to apply!
Related searches
- customer success engineer Telford, Shropshire
- customer success representative Telford, Shropshire
- customer success specialist Telford, Shropshire
- lead customer success manager
- partner success manager
- technical customer success manager hybrid
- customer success executive
- junior customer success manager
- partner success manager remote
- merchant success manager