Service Improvement Officer
£35.57k - £39.48k per annumSalary: £35,570 to £39,481 per annum
Grade: I
Contract: Permanent
Hours: Full time, 37 hours per week
Location: Harrogate, North Yorkshire
Help Shape Better Housing Services for North Yorkshire's Tenants
Do you enjoy using data, insight and customer feedback to make services better?
We're looking for a Service Improvement Officer to join our Housing Improvement Team and play a key role in delivering meaningful improvements for tenants across North Yorkshire.
Working at the heart of our Housing Improvement Programme, you'll help turn performance information, tenant feedback and regulatory requirements into practical improvements that enhance services, strengthen compliance and improve customer experiences.
This is a fantastic opportunity to influence how housing services are delivered, ensuring tenants remain at the centre of decision-making and continuous improvement.
The Role
As a Service Improvement Officer, you will:
- Deliver improvement projects that support our Housing Improvement Plan and wider transformation programme.
- Use data, performance intelligence, complaints learning and customer insight to identify opportunities for service improvement.
- Work with colleagues across housing services to redesign processes and improve customer journeys.
- Support services to implement sustainable improvements that improve outcomes for tenants and meet regulatory expectations.
- Monitor and evaluate the impact of change, ensuring improvement activity delivers measurable results.
What We're Looking For
We are looking for someone who is analytical, proactive and passionate about improving services.
You may have experience of:
- Service improvement, housing, compliance or local government services.
- Implementing performance frameworks, reporting solutions or data-driven improvements.
- Business analysis, change management or project delivery.
- Using data and insight to identify trends, risks and opportunities.
- Engaging stakeholders and influencing positive change.
Most importantly, you'll be able to turn evidence into action and work collaboratively to improve services for customers.
Why Join Us?
This is your opportunity to help deliver one of the most ambitious housing improvement programmes in local government, making a tangible difference to the services tenants receive every day.
If you're motivated by improving outcomes, solving problems and delivering lasting change, we'd love to hear from you.
Working for us
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position.
- Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays.
- Pension: save for your retirement with our generous local government pension scheme
- Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££.
- Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers.
- Plus, lots more…
Contact and apply:
To learn more about this exciting opportunity, please contact Victoria Young View email address on nycjobs.engageats.co.uk
To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application by midnight on 7 th October.
Key Documents
Key Dates
Closing Date: 7 th October 2026
Interview date: 13 th October 2026
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: Advice on your job application | North Yorkshire Council
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