House Porter

COME AND JOIN US . . .

We are currently seeking passionate, conscientious and highly detailed House Porter for our bedrooms, public areas Front and Back of House and ensuring we deliver all to the highest of standards.

The on target earning potential for this role is £30,412 per annum based on a 32 hour contract - comprising a base salary of £23,412, plus a qualified estimate of £7,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES

For the past century we’ve been making memories at our iconic hotel and sporting retreats in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests.  In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too.  People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.  However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone. 

Here's a bit more detail on what we see you doing in this role: 

• Proactively supporting a number of different sub-departments, working within a strong team of porters to make sure we consistently deliver an efficient and intuitive service across the estate
• Your attitude and approach are always fresh; no matter how many times a guest request is presented to you, to your guest it’s the first time, always responding in a warm, professional manner
• Applying huge attention to detail, maintaining tidy back landings and staff staircases; reporting any maintenance required in any public areas; supplying and fitting any necessary replacements e.g. lampshades
• Always supporting your team, you'll help service rooms when required and high, heavy duty cleaning on a routine basis; assisting also in the collection and delivery of dirty/clean linen, always maintaining tidy corridors and services
• Making sure all cots, extra beds, highchairs and fans are clean, tidily stored and maintained in safe working orderourcoordinator for precise charging, you'll also ensure our guest mini bars are fully restocked
• Carrying out routine maintenance requests, eg re-hooking curtains, removing/replacing nets, changing shower outer curtains.
• Collecting and unpacking stores items and also distributing all recyclable materials to the appropriate storage areas
• Attending monthly departmental team meetings and proactively sharing your thoughts and contributing to the team
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for :

• Ideally, you have experience in a similar however we'll provide you with full training for your new role
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way
• A strong grasp of English written and spoken language is required as you will be completing standard forms, recording events on a regular basis and interacting with our guests; additional languages would also be beneficial

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive around £7,000 in addition to their annual salary

If you are our next House Porter, please forward your most recent CV to us today!

INDO