Service Manager Apprentice

Summary

Avant Health seeks a dynamic and compassionate Service Manager to lead a team of care workers in delivering exceptional, person-centred support to customers. This is an opportunity to make a meaningful impact on people’s lives while growing with a forward-thinking organisation dedicated to sustainable, community-focused care.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Salary Range: £19,500 - £24,784.50 

Training course

Leader in adult care (level 5)

Hours

Monday to Friday - 9am - 5.30pm.

40 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Ensure that all company policies and procedures are adhered to
• To manage your own geographical area, which includes line managing the care and support workers when there is under performance or failure to adhere to company policy and procedure
• Undertake case reviews as directed by the Registered Manager. This may include care plan reviews, customer surveys and environmental assessments
• When required, carry out initial risk and needs assessments (person-centred plans) with all new customers and reviewing these at least annually
• Dealing with complaints, concerns and suggestions and following these through appropriately
• Train all new care and support workers in line with company policy
• Undertake supervisory visits with new staff members. This may include unannounced visits whilst care and support workers are working and supported visits with new staff to familiarise them with care practices for each customer
• Carrying out at least 3 monthly reviews/end of probationary and annual appraisals for all care and support workers in your team
• Ensure care and support workers are carrying out their roles to the highest standard and managing their performance where there are concerns
• Support the management team in developing the service. This may include attending staff meetings, attending external meetings and engaging in some marketing activity
• Manage the call times for all care and support workers and customers using the computerised rostering system and ensure all call times are entered at the correct time
• Ensuring adequate travel time is implemented in between every call
• Ensuring no calls are “crammed” unless there is an emergency situation
• Ensure all customers are communicated with properly and are informed of all changes to their package
• Ensure call monitoring is used effectively. Ensure that every care and support worker logs in and out at least 95% of the time
• Assess the social and health care needs of new customers, and maintain an ongoing assessment and review of all other customers
• Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary

Where you'll work

THE VISTA CENTRE
9TH FLOOR
50 SALISBURY ROAD
HOUNSLOW
TW4 6JQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAINPLUS LTD

Training course

Leader in adult care (level 5)

What you'll learn

• Develop and apply systems and processes needed to ensure compliance with regulations and organisational policies and procedures
• Implement strategies to support others to manage the risks presented when balancing individual rights and professional duty of care
• Develop and apply systems and processes that monitor and sustain quality of the service, including assessments, care plans and service delivery
• Lead and support others to work in a person centred way and to ensure active participation which enhances the well-being and quality of life of individuals
• Encourage and enable both staff and people who access care and support to be involved in the co-production of how the service operates
• Manage all resources in delivering complex care and support efficiently and effectively
• Develop and lead implementation of organisational practices to create and sustain a culture that actively champions dignity and respects diversity, inclusion and fairness in the workplace
• Develop and lead a culture that values courage in working in ways that may challenge workers’ own cultural and belief systems
• Develop and implement organisational processes to ensure that records and reports are written clearly and concisely and to keep information safe and preserve confidentiality
• Translate policy and guidance into understandable information for a range of audiences including people who access care and support, carers and families and other colleagues
• Implement systems to train and support work colleagues to enable them to recognise and respond to potential signs of abuse and or unsafe practices, following organisational policies and procedures
• Monitor and evaluate the effectiveness of organisational policies, systems and processes for safeguarding
• Lead the implementation of policies, procedures and practices to manage health, safety and risk to individuals and others in health and social care to ensure compliance with legislation, standards and guidance
• Implement health and safety and risk management policies, procedures and practices to create a culture that values health and well-being in the organisation
• Monitor, evaluate and improve health, safety and risk management policies and practices in the service
• Apply evaluated research and evidence-based practice in own setting
• Take initiative to research and disseminate current drivers in the adult care landscape
• Embed systems to improve performance of self and/or work colleagues through supervision, reflective practice and learning and development opportunities
• Show a well-developed sense of their own behaviour and impact on others modelling a values-based culture
• Create a supportive culture that values initiative and innovation and recognises the variety of skills of all within the service, both workers and individuals supported
• Adopt a team approach, recognising contributions of team members and able to lead a team where required

Training schedule

You will complete training with the training provider on a regular basis, typically either remotely, or a hybrid approach with some in-person sessions for opportunities for your assessor/tutor to observe your application of skills in the workplace.

You will meet with them for sessions on a monthly basis, and complete actions set in between these sessions with regular time provided in your working hours.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

Full Driving Licence.

Experience - Desired but not absolutely required.