Hire Controller Apprentice

Summary

Your main responsibility will be to assist the Hire Desk department with managing enquiries on the hire desk and converting them into hire business whilst developing your knowledge of hire processes, MGF equipment, transport planning, customer service and commercial awareness through on-the-job learning and formal apprenticeship training.

Wage

Competitive

Competitive wage offered

Training course

Hire controller (plant, tools and equipment) (level 2)

Hours

Monday - Friday 08:00 - 17:00 with a 1 hour lunch break

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assisting with receiving orders (on-hires) and requests for collections (off hires)
• Supporting with planning transport for deliveries and collections
• Efficient running and co-ordinating of internal and external haulage
• Assisting with the preparation and issue of hire quotations
• Supporting the hire desk team with processing damage reports, obtaining information relating to damages and assisting with customer communications.
• Assisting the Hire Desk Team with administration

Where you'll work

Unit 5
Shepherds Grove Industrial Estate, Stanton
Bury St. Edmunds
IP31 2AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Hire controller (plant, tools and equipment) (level 2)

What you'll learn

• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards and organisational systems.
• Process new hires, damage waivers, orders, returns and enter onto company system.
• Create and send hire quotations, contact customer and entering purchase orders.
• Source plant, tools and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
• Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
• Log plant, tool and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organisational IT technology and digital systems.
• Apply team working principles.
• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards and organisational systems.
• Process new hires, damage waivers, orders, returns and enter onto company system.
• Create and send hire quotations, contact customer and entering purchase orders.
• Source plant, tools and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
• Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
• Log plant, tool and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organisational IT technology and digital systems.
• Apply team working principles.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

As a Hire Controller apprentice at MGF, you will take part in a structured training programme studying the Level 2 Hire Controller apprenticeship standard and completing the associated end point assessment (EPA). MGF is committed to supporting professional development, during this time you will be trained and mentored by your experienced colleagues and receive on-the-job training and support.

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4)
• Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience