Ocean Import Operator

Ocean Import Operator - HYBRID WORKING Location: Dagenham Salary: £35,000 per annum, with an increase following successful completion of probation Working arrangement: Hybrid Position: Permanent, full-time An established and growing freight-forwarding business is looking for an experienced Ocean Import Operator to join its team in Dagenham. This is an excellent opportunity for someone with at least two years’ ocean-import experience who can manage shipments confidently from initial booking through to final delivery. Previous experience using CargoWise is essential. The company offers hybrid working, a supportive team environment and genuine opportunities for career progression. Key Responsibilities * Manage ocean-import shipments from booking through to final delivery * Handle both FCL and LCL consignments * Liaise with customers, shipping lines, overseas agents, hauliers and internal departments * Monitor vessel schedules, arrivals and shipment milestones * Provide customers with regular and proactive shipment updates * Arrange customs-clearance instructions and supporting documentation * Coordinate container collections and final deliveries * Manage Bills of Lading, arrival notices and import documentation * Obtain rates and prepare customer quotations * Process supplier invoices and raise customer invoices * Resolve delays, documentation issues and operational queries * Maintain accurate and up-to-date shipment records within CargoWise * Deliver a consistently high level of customer service Essential Requirements * A minimum of two years’ ocean-import experience within freight forwarding * Strong knowledge of end-to-end ocean-import operations * Previous experience handling FCL and LCL shipments * Confident using CargoWise * Excellent customer-service and communication skills * Strong attention to detail and organisational ability * Able to manage a busy workload and prioritise effectively * Comfortable working independently and as part of a wider team What Is on Offer * Salary increase following successful completion of probation * Hybrid working * Genuine opportunities for progression * Supportive and professional working environment * Opportunity to join a growing freight-forwarding business If you have solid ocean-import experience and are confident using CargoWise, apply today for a confidential discussion