Quality Manager

The Senior Quality Manager leads JFD's Quality Function, driving a culture of quality, compliance and continuous improvement across the business. Responsible for the Quality Management System and quality strategy, they provide governance and assurance across all product lines, ensuring customer, contractual and regulatory requirements are consistently met while embedding best practice across all sites. What you'll be doing:

• Lead, manage and develop the Quality team, setting priorities, allocating resources and building capability to support business objectives and the Quality strategy.
• Drive the effectiveness and continual improvement of the Quality Management System, ensuring compliance with ISO 9001, AQAP requirements and applicable certification standards.
• Partner with business leaders and Group stakeholders to develop, implement and improve quality systems, processes and governance across the organisation.
• Ensure robust quality planning, inspection, testing and acceptance activities are embedded throughout the product lifecycle, with appropriate traceability, configuration control and objective quality evidence.
• Work with Supply Chain and Engineering to communicate quality requirements, monitor supplier performance and drive effective supplier improvement activities.
• Monitor quality performance, customer feedback and Cost of Poor Quality metrics, identifying trends and leading continuous improvement initiatives.
• Oversee non-conformance, concession and corrective action processes, supporting teams to identify root causes and implement sustainable solutions.
• Act as the senior quality representative for customers, auditors and assurance bodies, providing expert guidance.
  A recognised qualification in Quality Management, Quality Assurance or a related discipline, with significant quality leadership experience in an engineering or manufacturing environment.
• Strong understanding of manufacturing, inspection, testing, product acceptance and release, with the ability to interpret engineering drawings, technical specifications and quality requirements.
• Proven experience maintaining and improving ISO 9001-certified Quality Management Systems, with knowledge of AQAP 2110 and AQAP 2210 requirements.
• Lead Auditor qualification or equivalent audit experience, with a track record of managing audits and engaging with customers, suppliers and certification bodies.
• Demonstrable experience in root cause analysis, non-conformance management, supplier quality, concessions, traceability, configuration control and verifying corrective-action effectiveness.
• Excellent communication and influencing skills, with experience using quality data and continuous improvement methods to drive performance. Experience within defence, diving or other safety-critical industries, along with CQI membership, Chartered Quality Professional status, engineering qualifications or MOD customer assurance experience, would be advantageous.
  James Fisher is a global engineering services company operating across Energy, Defence, and Maritime Transport. With a strong heritage in maritime operations, we now deliver innovative solutions in challenging environments. Our One James Fisher strategy is focused on building a unified, sustainable business within the Blue Economy, driving progress through technology, expertise, and collaboration., James Fisher Defence (JFD), part of the James Fisher Group, is a global leader in underwater capability, delivering cutting-edge diving, submarine rescue, and hyperbaric solutions to both commercial and defence markets. Operating worldwide, JFD is the foremost provider of submarine rescue services and a trusted name in submarine escape training. We're also at the forefront of hyperbaric rescue innovation and a leading supplier of advanced diving equipment and saturation systems across the industry. Explore more about JFD
  Why join us?
• Early finish on Fridays
• Competitive salary and benefits package aligned with experience (Private Medical Insurance, Life Assurance, Cycle to work scheme, Company Pension, etc.)
• Clear pathways for career development and organisational visibility
• Inclusive and supportive culture that values individual contributions
• Meaningful work with impact across safety, innovation, and global operations