We're hiring a Trainee Installation Technician for a well-established client in Oxfordshire !
- Position: Telecare Installation Technician
- Location: Bicester, Oxfordshire
- Salary: £26,499
- Hours: Monday to Friday, 8am - 5pm
- Job Type: Temporary
Job Overview
We are looking for a reliable and practical Installation Technician to join our team in Oxfordshire. This role involves installing, maintaining, and repairing telecare equipment to support vulnerable individuals in the community.
You’ll play a key role in ensuring service users feel safe and supported by delivering high-quality installations and responsive maintenance services.
Key Responsibilities
Installation & Collection
Install telecare equipment in line with assessments and documentation
Decommission and collect equipment when services are no longer required
Respond to emergency call-outs and planned maintenance visits
Repairs & Maintenance
Diagnose and repair telecare equipment in line with service standards
Reprogram devices according to manufacturer procedures
Stock & Equipment
Maintain van stock levels to ensure efficient service delivery
Take responsibility for tools and report any issues promptly
Administration
Accurately record all installations, collections, and repairs using a mobile device or scanner
Obtain required customer signatures and submit paperwork in line with company procedures
Communication
Report any issues or concerns to your supervisor or manager
Deliver excellent customer service when interacting with service users and colleagues
Additional Duties
Support warehouse operations when required
Follow all company policies, procedures, and safety guidelines
Key Skills & Experience
Experience working with elderly or vulnerable individuals (preferred)
Strong communication and customer service skills
Ability to work independently and as part of a team
Good attention to detail and problem-solving skills
Practical or mechanical aptitude
Knowledge of telecare equipment is desirable but full training will be provided.
Requirements
GCSEs (or equivalent)
Full UK driving licence
Right to work in the UK
Willingness to undergo a DBS check (Standard or Enhanced)
Flexible, positive, and proactive attitude
What We’re Looking For
We’re seeking a motivated and enthusiastic individual who takes pride in their work and is committed to delivering excellent service to customers.
Key Performance Indicators
Attendance and punctuality
Driving and vehicle standards
Stock management
Completion of mandatory training
If you’re practical, customer
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