JOB DESCRIPTION
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:
To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
To create a favourable first impression of the Leisure Centre.
To have a good range of knowledge regarding the Leisure Centre
The Receptionist will focus day to day on the following tasks:
To work individually or as part of a team to ensure that customers' needs are understood and met.
To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.
To answer telephone calls efficiently and effectively within the company standards.
To be able control customers entering the Leisure Centre, issuing receipts where required.
To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
To follow the financial procedures with regards to cash handling and reconciliation of monies.
To operate the communication systems at the Leisure Centre, such as public address system & telephones.
To communicate messages effectively to the rest of the leisure centre team.
To follow the procedures for new gym memberships.
To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
To promote and control items for resale and hire.
To deal with customer complaints or comments as per the company procedures.
To keep reception clean, tidy and a pleasant environment in which to work.
To undertake any other duties as may be required to assist in the running of the Centre.
THE CANDIDATE
Qualifications
Should hold GCSE Maths and English Grade C or above, or a similar qualification.
Should hold a minimum of RSA level 1.
Personal
Among the personal characteristics sought the applicant:
Will have excellent interpersonal skills and a friendly disposition.
Will be able to operate tills and be competent in a variety of computer programmes.
Strong interpersonal and customer facing skills.
Will be able to maintain a high level of confidentiality.
Will be able to demonstrate good organisational skills.
Will be able to communicate effectively with customers, clients and staff.
Will be able to demonstrate clear identification with all customer requirements
CONDITIONS OF EMPLOYMENT
Title
Receptionist
Reporting to
Centre Manager
Grade
Admin
Annual Leave
28 days’ paid annual leave per year
Pension
NEST Auto Enrolment after 3 months service
Notice Period
1 Month
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