Housing Support Worker (Young People)

Make a Real Difference – Become a Support Worker!

Are you someone who thrives on helping others unlock their potential? Do you believe everyone deserves the chance to live independently and with dignity? If so, we’d love to hear from you!

We’re on the lookout for a compassionate, proactive, and energetic Support Worker to join our team and deliver person-centred, strengths-based support to our residents. This is more than just a job – it’s a chance to be a catalyst for change in someone’s life.

As a Support Worker , you’ll play a vital role in helping our residents take meaningful steps toward independence. You’ll work closely with individuals to understand their goals, strengths, and aspirations—supporting them to build confidence and move forward with purpose. Whether it’s helping someone navigate a challenging moment or celebrating a personal milestone, your support will make a lasting impact.

You’ll manage a caseload of residents, guiding them through referrals, interviews, and assessments with empathy and professionalism. Once they join the service, you’ll be their key point of contact—welcoming them, building trust, and delivering tailored support through both one-to-one and group sessions. Every interaction will be focused on outcomes, empowerment, and helping people realise their full potential.

What you’ll bring

• Experience working with vulnerable people, ideally with knowledge of homelessness and its effects.

• A solid understanding of housing and benefits advice.

• Confidence in working collaboratively with specialist agencies like mental health teams and youth services.

• A natural ability to build trust, motivate others, and foster meaningful relationships.

• Strong communication skills – you know how to adapt your approach to suit different people and situations.

• Integrity and professionalism, with a clear understanding of boundaries and safeguarding.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.