IT Support Technician

• Provide first-line IT Helpdesk support to Eton College staff and pupils, delivering timely and helpful assistance.

• Hardware and software support of school devices including Microsoft and Apple computers, printers, telephones and network equipment.

• Diagnose faults and carry out repairs or appropriate remedial action for a wide range of end-user devices.

• Provide user support for standard software packages, Microsoft 365 applications and bespoke College systems.

• Use the computerised Helpdesk system to log, manage and progress support requests from initial contact through to resolution.

• Manage allocated support calls effectively and provide cover for other calls when required.

• Route and escalate support requests to the appropriate colleague or specialist team where further expertise is needed.

• Assist with the movement and setup of IT equipment, including PCs, monitors and other larger items, in line with health and safety and manual handling guidance.

• All employees of Eton College are also expected to: 

  • Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’; 

  • Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood; 

  • Understand and comply with procedures and legislation relating to confidentiality; 

  • Display a commitment to and promotion of equality, diversity and inclusion.

The Ideal Candidate

To be successful in this role, the incumbent should have:

• Experience in IT support or a Helpdesk environment, with the ability to demonstrate a broad understanding of IT support principles.

• Working knowledge of Microsoft 365 applications and services.

• Experience supporting Microsoft and Apple operating systems.

• Experience supporting mobile devices, including Microsoft, iOS and Android platforms.

• Excellent customer service skills, with a friendly, patient and helpful manner.

• Strong communication skills, with the ability to explain technical information clearly to users with varying levels of IT confidence.

• Good organisational skills, with the ability to prioritise workload and manage competing support requests effectively.

You may enjoy this role if you:

• Have a demonstrable aptitude and enthusiasm for information and communications technology.

• Are confident using your existing knowledge and keen to continue developing your technical skills.

• Communicate clearly and enjoy helping others solve problems.

• Work well as part of a team and are willing to support colleagues when priorities change.

• Can organise your workload, prioritise tasks and remain calm when dealing with competing requests.

Working Pattern

• You will be working 35 hours per week.

• Your working hours will be 8am - 4pm and 10.30am - 6.30pm Monday to Friday on a rota schedule.

• You will be working 52 weeks per year. 

• You will be entitled to 28 days holiday, 3 of these days must be reserved for the Christmas shut down.  If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day’s holiday in lieu.

Benefits

Working at Eton College comes with a wide range of benefits that recognise and reward our staff. These include a generous pension scheme with an 11% employer contribution (4.9% employee contribution), salary exchange for pensions and private healthcare, a confidential Employee Assistance Programme, and enhanced family‑friendly pay. Colleagues also benefit from a cycle to work scheme, subsidised lunches during term time, free or significantly discounted access to the College’s excellent sport and leisure facilities, and discounts with local retailers and businesses.