Rotational Booking Administrator

Job overview

We are recruiting Rotational Booking Administrators within the Imaging department. You should have the ability to work well under pressure, be organised and have excellent attention to detail. You must be able to work both independently and as part of a team, liaising with staff at all levels in a confident manner and be willing to learn.

We are a diverse and friendly team who are dedicated and highly motivated to ensure both patients and staff receive the best service. As part of our Imaging Administration team, you may be required to work on a rotating shift pattern within our specialist areas. This is to broaden your skills and knowledge and to assist colleagues in different departments.

Shift work and weekend working is required for this role.
Occasional cover at our X-ray department in Saffron Walden Community Hospital is preferred.

Main duties of the job

You will provide high-quality administrative support to the department.
Tasks will include typing, Reception duties, customer service, maintaining databases, booking appointments / meeting, filing, organising and booking meeting rooms and general administrative support to the Department.
You will play a key role in the efficient day to day activities of the department. You will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.
You will answer general queries and explain information relating to the department.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. 

This vacancy will close at midnight on 11th October 2026. 

Interviews are due to be held on 21st October 2026. 

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

-         applied for a Graduate visa

-         or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent

• NVQ level 2 Customer Service/Business Admin/ITQ or equivalent

Desirable criteria

• Admin or equivalent experience

Experience

Essential criteria

• Experience of working in a busy office environment or reception role

• Experience of prioritising, planning and organising own tasks

• Working within guidelines

• Experience of customer service or dealing with the public

• Data entry

• Experience of IT packages – Microsoft Office

Desirable criteria

• Previous experience of working in the NHS

• Previous experience of working within medical records

• Experience of call handling

• Experience of dealing with difficult situations and confrontations

Knowledge

Essential criteria

• Understanding confidentiality and data protection

• Understanding of customer service

Desirable criteria

• Knowledge of Trust information systems

• Knowledge of the Trust including awareness of the Trust’s priorities

• Knowledge of medical terminology

Skills

Essential criteria

• Ability to work as part of a team

• Good communication skills including telephone, e-mail and face to face

• Ability to follow processes and procedures

• High level of ability to organise and manage own time keeping to schedule and deadlines

• Keyboard skills

• Good organisational skills

• Ability to meet deadlines

• Willing to take on and learn new skills

• Ability to show attention to detail and accuracy

• Ability to adapt to change

• Ability to work under pressure

• Ability to store and safeguard confidential documents

Desirable criteria

• Ability to adapt to change

• Willingness to learn new skills

Additional Requirements

Essential criteria

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together – Safe, Kind, Excellent.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name

Sian Redgewell

Job title

Directorate Support Manager

Email address

View email address on careers.cuh.nhs.uk

Telephone number

View phone number on careers.cuh.nhs.uk