Head of Member Experience
£19.9 - £23.3 per hourEstimated
Head of Member Experience (12–month FTC) 87,000 – 92,000 + bonus + benefits London (Hybrid) Our client is a leading membership organisation dedicated to supporting businesses through industry–leading services, solutions, and expertise. They are seeking an experienced Head of Member Experience to lead the delivery of an outstanding end–to–end member journey, driving satisfaction, retention, and operational excellence across the organisation. Responsibilities
- Lead and develop the member experience strategy, ensuring exceptional service delivery and alignment with business objectives
- Manage and inspire high–performing support and retention teams, fostering a culture of accountability and continuous improvement
- Champion the voice of the member, using customer insight and feedback to enhance engagement, satisfaction, and loyalty
- Drive operational performance across a multi–channel service environment, ensuring KPIs and SLAs are consistently achieved
- Identify and implement process, technology, and service improvements to optimise the end–to–end member journey
- Collaborate with key stakeholders across the business to deliver strategic initiatives and improve member retention
- Proven experience leading customer service, member experience, customer success, or contact centre teams
- Strong track record of improving customer satisfaction, retention, and operational performance
- Experience developing and implementing customer–focused strategies aligned to business goals
- Strong people leadership skills with experience coaching, mentoring, and developing teams
- Proficiency with CRM systems, service technologies, and data–driven decision making
- Excellent communication and stakeholder management skills with the ability to influence at all levels
- Basic salary 87,000 – 92,000+ bonus
- Hybrid working (3 days in the office)
- Excellent pension (personal contribution of 5%, company contribution of 12%)
- Healthcare, dental, cycle to work scheme and many more!
Vacancy posted 18 hours ago
Similar jobs that could be interesting for youBased on the Head of Member Experience in London vacancy
£77.99k - £80.59k per annum
...Develop and deliver a holistic employee experience strategy aligned to organisational goals and values. Design and implement initiatives to improve engagement, wellbeing, and workforce connection. Use employee insights and data to continuously enhance the employee experience...SuggestedTemporaryInterim£15 per hour
...Head Host Nancy’s Cocktail Bar London Bridge, London Full-time £15.00 per hour + service charge + private hire bonus... ...quality hospitality professionals who can help us elevate the guest experience and deliver the tailored service we want to achieve The Role...SuggestedHourly payFull-time- ...’re looking for? We are looking for a Head of Modernisation to join our UK team.... ...a great fit if you: Have significant experience within the UK lift industry Bring proven... ...conversation with 2 to 3 WeMaintain team members - 30 mins To confirm we share the same vision...SuggestedLong-term contract
- ...endeavour to offer everything they need to help them explore, experiment, and enjoy our brands. Head of Category (Maternity Cover)| Space NK, London Job... ...· Establish clear KPIs and objectives for each member of the team · Ensure clear development plans are in place...SuggestedFixed-term contract
- £42k - £54k per annumEstimated...Job Title: Head of Softs Reporting to: Design Director Location: London Contract... ..., and that precisely what makes being a member of the team so rewarding. Our... ...with Me+Em values. Skills & Experience: Proven expertise in softs design, especially...SuggestedPermanentFull-timeSeasonalOn-site
ME+EM
Central London23 days ago - £91k - £117k per annumEstimated...afraid to mix things up. Your role in a nutshell The Head of CRM is a strategically critical leadership role responsible... ...at scale, operational efficiency and enhanced customer experiences. As a key member of the leadership team, the Head of CRM will own the CRM and...Long-term contractFull-timeTemporary
£84.08k per annum
...sustainability. Leadership within the organisation As a member of the Academy Leadership Team (Heads and Directors), contribute to organisational strategy,... ...securing policy adoption and measurable outcomes. Experience leading communications, media or public-facing...PermanentHybrid workingOn-siteProbationary periodFlexible hours- *Head of Physics Teacher required to work on a full-time basis in September 2024 *Good Mixed School * Head of Physics Teacher... ...excellent place to work both in terms of students and staff members. Experience and Qualifications *Head of Physics Teacher with strong experience...Full-time
- £76k - £97k per annumEstimated...depth to back it up. We’re looking for a Head of Creative to lead and grow our creative... ...that defines how millions of customers experience our brands. This is a key role in shaping... ...bonus when you refer successful new team members Office meals & snacks: enjoy a fully...Long-term contractFull-timeFreelanceHybrid workingOn-siteRemoteFlexible hoursShift work
- £49k - £65k per annumEstimated...About the Role: MG OMD is looking for a Head of Search to join us on a fixed‑term... ...technical excellence, content relevance and SERP experience Oversee best‑in‑class delivery... ...requirements with your dedicated Talent Team member or if you would feel more comfortable, you...Long-term contractFixed-term contractHybrid workingOn-siteRemoteFlexible hoursShift work
- £73k - £95k per annumEstimated...ensuring meaningful engagement of diverse communities and Experts by Experience · Plan, design, implement and evaluate programmes using... ...making. This advert closes on Tuesday 2 Jun 2026 Proud member of the Disability Confident employer scheme Disability Confident...Long-term contractFull-timeTemporarySkilled worker visa
£85k per annum
...Join Capita Public Service as Head of PMO Capita is seeking an experienced Head of... ...ll drive quality delivery and act as a key member of the wider Client Group Portfolio Office... ...we're looking for Essential skills and experience • Proven experience in a BPO organisation...Full-timeOn-siteWork from home1 day/week- £69k - £88k per annumEstimated...from the ground up. We’re looking for a Head of SEO to own our entire SEO strategy — content... ...: content, technical and off-page ~ Experience shaping content strategy and partnering... ...bonus when you refer successful new team members Office meals & snacks: enjoy a fully...Long-term contractFull-timeHybrid workingOn-siteRemoteFlexible hoursShift work
- £45k - £59k per annumEstimated...and opportunities to senior editors and heads of department. Key Responsibilities... ...journalism across the business. Be a leading member of the team that analyses content access... ...Skills A journalist with senior experience of working in a major newsroom. A leader...Long-term contractFull-timeFlexible hours
- £74k - £101k per annumEstimated...help! ROLE OVERVIEW AND PURPOSE The Head of Strategic Relationships is responsible... ...operational performance, improving customer experience, and supporting sustainable revenue... ...solutions. Every day, over 100,000 team members deliver essential services that make spaces...Long-term contractFull-timeImmediate start
- £33k - £44k per annumEstimated...Head of Lettings We are looking to recruit a Head of Lettings for our Wimbledon office... ...monthly performance review with every team member, validating performance, challenging them... ...recruitment process for their office. Skills and experience: The successful Head of Lettings will...PermanentFull-timeOn-site
$140k per annum
...about event operations and logistics? If so, you might be our next member of the operations team. About Private Equity Insights... ...over £140,000 annually. An opportunity for getting operational experience in a scale-up business where both your work and the results are...On-siteImmediate startRemoteMonday to FridayFlexible hours- £59k - £79k per annumEstimated...Travel Industry experience is essential to be considerd for the Head of Global Travel Implementations role with Global Implementations experience Platinum... ...Experienced with mentoring or managing other team members (managing a small team) Native GDS experience ideal...RemoteFlexible hours
£100k per annum
...are delighted to be appointed to secure a Head of Systems for a leading global finance organisation... ...for an exceptional candidate to be a key member of the client’s finance executive team.... ...: Oracle Financials R12 or above experience within a corporate environment....Permanent£68k - £75k per annum
HEAD OF SEND £68,000 – £75,000 + Package Southeast London Hybrid working (2-3 days on... ...and care partners to ensure families experience a joined‑up, transparent and responsive system... ...senior stakeholders, including elected members. Your ability to balance operational grip...PermanentHybrid workingImmediate start- £64k - £84k per annumEstimated...meaningful impact. With over 30 years of experience, EuroFinance is the leading global... ...seeking a strategic and commercially minded Head of Editorial to lead our editorial... ...engagement: Assess and develop ECTN (our members-only online network) to increase engagement...Long-term contractHybrid workingOn-site
- *Head of Humanities required to work on a full-time position *Head of Humanities required... ...which supports students and staff members alike, we have worked with the school for... ...terms of students and staff members. Experience and Qualifications Head of Humanities...Full-timeImmediate start
£110k per annum
...supports a community of close to one million members. They’ve built a strong reputation for... ...to deliver a joined-up, member-first experience that drives long-term commercial value.... ...Key attributes of the suitable Head of CRM include: ~ Strategic owner who stays...Long-term contractPermanent- *Head of Humanities required to work on a full-time position *Head of Humanities required... ...which supports students and staff members alike, we have worked with the school for... ...terms of students and staff members. Experience and Qualifications Head of Humanities...Full-timeImmediate start
£70k - £100k per annum
...for an interim strategic, detail-oriented Head Legal Cashier to lead and scale our... ...a strong sense of urgency Mentor team members and foster a culture of excellence and continuous... ...What We're Looking For Essential Experience & Qualifications ~10+ years of experience...Full-timeFixed-term contractInterimHybrid working- £91k - £117k per annumEstimated...heavy lifting Role Overview As the Head of Complaints , you will hold a pivotal... ...Qualifications Extensive Leadership Experience: Significant experience leading teams within... ...Process 1) 30 minute call with a member of the Talent Team 2) 15 minute Cognitive...Long-term contractFull-timeHybrid workingOn-siteRemoteFlexible hours
£52.5k per annum
...Job Title Head of Nursery (Float Role) This role would suit anybody that has experience as a Deputy with Management experience. Qualifications:For the Early Years Educator... .... Collaborate with parents and other staff members to support children's individual needs....PermanentFull-time£65k per annum
...Casting Assistant Role Summary The Head of Casting is a key player in The Old Vic’... ...Essential · A minimum of five years’ proven experience leading casting in a range of mid-to-large... ...within a comparable organisation · Member of Casting Directors Guild Benefits ·...Long-term contractPermanentPart-timeHybrid workingWork from homeProbationary periodNight shift1 day/week£90k - £100k per annum
...up to £100,000 per annum dependent upon experience Contract Type: Permanent, Full-time (... ...Reporting to a Programme Director, as the Head of Economic Analysis, you will manage the... ...required. Development and empowering of team members, through opportunities to develop skills...PermanentFull-timePart-timeFixed-term contractNo agencyHybrid workingOn-siteRemoteRelocationFlexible hours- ...Role: Head of Wellbeing and Disability Reporting to: Director of Student Services... ...identify ways to deliver an improved student experience. Work closely with the academic staff... ...and consultation requests from other members of the service and the wider institution,...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Member Experience. Be the first to apply!
