Completions Administrator

Salary: £26,500 per annum | Company Benefits

Location: Kettering

Contract: Full-Time | Permanent | 40 hours per week

The Role

The Completions administrator will support the Completions Team Leader and wider completions team with day-to-day administrative tasks within the compliance team. The role is designed to help the apprentice develop practical workplace skills, build confidence and gain knowledge of records, utility documentation and compliance processes.

Working with guidance and support, the administrator will assist with checking records for accuracy, updating relevant systems and spreadsheets, responding to records queries and helping ensure information is sent to the correct utility companies or network adopters. This role will also involve liaising with colleagues across departments to help progress outstanding actions and maintain accurate, up-to-date records.

Key Responsibilities

• Ensure reports are kept fully up to date by liaising with departments to resolve outstanding actions and providing weekly updates.
• Respond to incoming records queries received through the records inbox.
• Review water, gas and electric service cards to ensure they are completed in line with utility company specifications.
• Check that all dimensions and asset details are accurate on water, gas and electric as-laid records
• Update Solutions Domain for water, gas, electric and including service completion dates and meter serial numbers.
• Provide documentation for each individual plot attached to service job cards or mains packs and issue it to the relevant network adopter.
• Review the monthly missing records spreadsheet, recover records where possible, and investigate any outstanding missing records.
• Take responsibility for personal health, safety and wellbeing, and carry out the health and safety duties and responsibilities associated with the role.
• Treat all employees, customers and stakeholders with dignity and respect.
• Carry out any other reasonable and necessary duties within the remit of the role. The nature of the duties may change and develop according to the needs of the organisation.

What You'll Need

Experience / Knowledge

• Able to organise workload, follow instructions and manage priorities with support, ensuring administrative tasks are completed accurately and within agreed timescales.
• Good communication skills, with the confidence to ask questions, seek clarification and communicate clearly and professionally with colleagues, customers and stakeholders.
• Basic IT skills, including confidence using Microsoft Office applications such as Word, Excel and Outlook, with a willingness to learn new systems through training.
• Strong attention to detail and a careful approach to checking records, entering data, maintaining files and reviewing documentation.
• Positive attitude to learning, with a willingness to develop knowledge of administrative processes, record keeping, customer service and compliance requirements.
• Reliable, proactive and able to work as part of a team while developing confidence to work independently on routine administrative tasks.

Education / Qualifications

• GCSEs (or equivalent) in English and Maths.
• Strong written communication, basic numeracy, and administrative skills are required, along with a willingness to complete any necessary training or functional skills qualifications where applicable.

What You'll Get

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.