Undergraduate - IT Operational Support

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work.  The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday.  However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. 

Role:

Working as part of the Operational Support team, the IT Operational Support Undergraduate will gain hands-on experience across a range of activities including data analysis and reporting, system and vehicle testing, issue investigation and operational support. The role will work closely with Service Owners, suppliers, digital agencies and business teams across Europe, developing an understanding of how customer-facing digital services are delivered and supported throughout their lifecycle.

The placement will also provide opportunities to contribute to service improvements and explore how emerging technologies, including AI and automation, can be used to improve efficiency and customer experience.

Main Responsibilities:

• Work as part of the Operational Support team to perform various tasks including supporting with troubleshooting issues, creating management reports & other general administration tasks.
• Support with the creation and maintenance of tools for data analysis and reporting based on system logs and other data sources, including creating management summaries in PowerPoint.
• Work closely with team members (Service Owners), suppliers/digital agencies, and business users across Europe to deliver an exceptional customer experience.
• Support the delivery of quality solutions to our customers through testing and defect tracking which may include testing mobile devices with vehicles (e.g. Honda super-N).
• Other operational support tasks include maintaining risks, issues & change logs using relevant internal and supplier systems or applications (e.g., SharePoint, JIRA).
• Act as point of contact for product issues, e.g., in period after go-live, and ensure that they are appropriately escalated within the team.
• Provide general administrative support such as arranging meetings, creating documentation though note taking and meeting minutes.

Qualifications, skills and experience:
Required

• Must be an undergraduate, undertaking a related degree, looking for a placement as part of their studies.
• Well organised, with a proactive approach and enthusiasm for learning and developing new skills.
• Comfortable working across a variety of activities and priorities in a fast-moving environment.
• Able to manage own time effectively, prioritise tasks and work to deadlines.
• A strong team player with a positive and enthusiastic approach.
• Confident interpersonal skills, with the ability to communicate effectively, both written and verbally, with a diverse range of people at different levels.
• Confident working with large amounts of data and information to support analysis and reporting.
• An interest in digital technology, AI and automation, with an enthusiasm for exploring how technology can improve processes and efficiency.

Desirable

• Studying towards a degree in Information Technology, Computer Science, Business Information Systems, Data Analytics, Digital Technology or another relevant subject.
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint. 

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.