Health Advisor Coach

Non NHS Banding

Main area

Non-Clinical Coach

Grade

Non NHS Banding

Contract

Bank

Hours

0 hours per week (Bank)

Job ref

4265-7998948

Site

Welwyn Garden City , Bedford, Peterborough, Taunton

Town

Peterborough

Salary

£14.19 - £18.15 Dependent on shift times

Salary period

Hourly

Closing

15/06/2026 08:00

Job overview

DEDICATED TO WHAT WE DO.

PASSIONATE ABOUT HOW WE DO IT .

As a Health Advisor, you know how it feels to be supported by a great coach on training shifts. If you are recognised for caring, listening skills, and support to colleagues then have you considered become a Coach?

Not only will you be able to demonstrate your knowledge, develop your career, you will teach and inspire others.

Main duties of the job

You will be required when necessary to provide practical support, supervision, and guidance on a one-to-one basis during Health Advisors Buddy/Shadow shifts or if there are any performance issues. As a Coach you might also be expected to provide the same support whilst ‘floor walking’ on busy shifts.

Principle Responsibilities will Include:

• To be trained and fully confident and proficient in the NHS Pathways system.
• To be fully confident with HUC’s policies and procedures to include a full understanding of the CAS services.
• To have knowledge of onsite emergency procedures and contingencies as necessary, for example if there is a loss of IT systems.
• Able to identify and escalate any performance concerns to the Quality and Improvement Lead.
• Ensuring all documentation in relation to feedback forms are kept up to date.

Working for our organisation

Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients’ views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.

Equality and Diversity

We are an equal-opportunity employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status.

Detailed job description and main responsibilities

For further information and full details, please see the enclosed job description and person specification.

Person specification

Length of job role

Essential criteria

• Proven experience as a HA

Knowledge and Experience

Essential criteria

• Pathway Accredited Coach with maintained Pathway license.
• Consistently good level of audits.
• Can navigate the system in a consistent and safe manner and support others to do the same.

Desirable criteria

• A recognised training qualification
• Experience of coaching
• Experience in supervising staff

Personal Attributes, Values and Behaviours

Essential criteria

• Treats everyone with respect irrespective of any differences, taking a fair and balanced approach.
• Assertiveness and willingness to challenge unacceptable practice.
• To be approachable, fair, and patient

Desirable criteria

• A recognised training qualification

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through Trac.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Further details / informal visits contact

Name

Amy Bishop

Job title

Non-Clinical Recruitment Advisor

Email address

***email_hidden***