Customer Service Administrator

The RoleYou'll play an important part in delivering an excellent customer experience, acting as a key point of contact for customers and ensuring their orders and enquiries are dealt with efficiently and professionally. Your responsibilities will include: Processing customer orders by telephone, email and onlineManaging customer enquiries, providing product, pricing and availability informationBuilding and maintaining strong customer relationshipsResolving queries, handling returns and dealing with invoice issuesMonitoring outstanding orders and keeping customers updatedIdentifying opportunities to promote products and generate additional salesWorking closely with Purchasing and Operations to ensure excellent customer serviceRequirementsYou'll be a positive, organised and confident communicator who enjoys helping customers and takes pride in delivering great service. Ideally, you'll have: At least one year's experience in customer service, administration or a customer-facing roleExcellent communication and telephone skillsStrong organisational skills and attention to detailGood IT skills, including Microsoft OfficeA proactive approach and the ability to use your own initiativeGCSE Maths and English at Grade C/4 or above, or equivalentExperience in office supplies, wholesale, distribution or B2B customer service would be advantageous but isn't essential. BenefitsCompetitive salary of £32,000–£34,000Company bonus scheme28 days' annual leaveWorkplace pensionFree on-site parkingFriendly, supportive working environmentGenuine career progression and management development opportunitiesStable, established family businessNo weekend working