PAM Operations Analyst

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Responsibilities

• Support the design and execution of PAM strategies and policies.

• Support the implementation and maintenance of Privileged Access Management tools and platforms, ensuring availability, scalability, and security.

• Onboard, maintain, and monitor privileged accounts across various systems, applications, and environments.

• Collaborate with cross-functional teams to integrate PAM solutions into existing and new IT systems.

• Perform regular access reviews, audits, and reporting to ensure adherence to compliance requirements.

• Identify and address vulnerabilities, misconfigurations, or misuse of privileged accounts.

• Create and maintain documentation for PAM processes, configurations, and guidelines.

• Train and support end-users on PAM best practices and tool usage.

• Assist in incident response and troubleshooting activities related to privileged account abuse or compromise.

• Stay informed on industry trends and emerging technologies in PAM to propose enhancements or upgrades to the PAM ecosystem.

• Meet SLA targets.

• Participate in on-call rotation to provide SME support outside of business hours, as needed

• Support regular risk assessments and audits related to privilege access.

• Collaborate with cross functional teams to ensure adherence to security standards.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• 5+ years of experience in IT security or a similar role, with at least 2 years of specialization in PAM practices.

• Expertise in provisioning accounts using AD Users and Computers, PowerShell, M365, Microsoft Entra ID, and Windows Server Administration tools.

• Hands-on experience with PAM tools such as Delinea, CyberArk, BeyondTrust, or similar.

• Strong understanding of identity and access management (IAM) principles and best practices.

• Proficiency in troubleshooting, scripting (PowerShell, Python), and system administration.

• Excellent analytical, communication, and organizational skills.

• Experience working in a team-oriented, collaborative environment.

• Strong technical and business acumen,

• Experience with Service Now, understanding of SLAs and the importance of meeting SLAs.

Preferred

• Certifications such as Delinea, CyberArk Defender, CISSP, CISM, or equivalent.

• Experience with securing privileged access in an enterprise environment.

• Knowledge of risk management and security assessment methodologies.

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